What are the responsibilities and job description for the Network Technician | Onsite position at TalentBurst, an Inc 5000 company?
Job Title: Network Operations Support Technician (2nd Shift)
Location: Montgomery, AL
Duration: Long Term
Position Overview:
This full-performance level role involves technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabama's LAN/WAN networks, ensuring the reliability and availability of voice and data circuits across statewide networks.
Key Responsibilities:
- Monitor network alarms, alerts, and faults to ensure service reliability.
- Maintain and update ServiceNow records, including incidents, requests, and change requests.
- Analyze network data to identify and resolve issues.
- Initiate trouble reports and coordinate with technical support personnel.
- Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
- Minimum 1 year of experience with LAN/WAN maintenance and support.
- Minimum 1 year of call center or service desk experience.
- Strong customer service skills.
- Experience or knowledge of voice and data circuits, troubleshooting, and research.
- Familiarity with incident ticketing systems like ServiceNow or Remedy.
- High School Diploma or GED.
- CompTIA Network Certification.
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Salary : $21