What are the responsibilities and job description for the IT Operations Engineer position at TalentBurst, an Inc 5000 company?
Job Title: Junior IT Operations Engineer
Location: Phoenix, AZ 85353 (Onsite)
Duration: 6 Months Contract
Description:
- We are seeking a motivated and proactive Junior IT Operations Engineer to support the reliability, performance, and security of IT systems at our solar manufacturing facility.
- This role is ideal for someone with a solid foundation in systems administration, networking, and automation who is eager to grow their skills while contributing to the stability and continuous improvement of a production-critical environment.
- The successful candidate will work closely with operations, MES, and security teams to ensure high availability, scalability, and compliance of both on and off-premises infrastructure.
- Monitor, maintain, and troubleshoot on-premises and cloud-based servers, networks, and infrastructure.
- Implement and manage system upgrades, patches, backups, and recovery processes.
- Automate routine operational tasks using scripting and configuration management tools.
- Collaborate with MES and SecOps teams to ensure the integrity, security, and compliance of production-line systems and supporting infrastructure.
- Assist with incident response, root cause analysis, and remediation of system outages or performance degradation.
- Maintain accurate documentation for systems, processes, configurations, and standard operating procedures.
- Support the deployment, integration, and validation of new technologies and tools.
- Ensure high availability and disaster recovery readiness for critical systems (e.g., MES, DNS, authentication services).
- Participate in an on-call rotation and provide after-hours support as required.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience and/or certifications).
- 1-3 years of experience in IT operations, systems administration, or a DevOps-related role.
- Working knowledge of Linux and Windows server environments.
- Experience supporting VMware-based virtualization environments.
- Exposure to cloud platforms such as AWS, Azure, or GCP.
- Basic to intermediate scripting skills (e.g., Bash, PowerShell, Python).
- Familiarity with infrastructure monitoring and alerting tools (e.g., Prometheus, Grafana, Zabbix, SolarWinds).
- Solid understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls.
- Introductory experience with CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, Ansible).
- Industry certifications such as AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator, VMware VCP, or CompTIA Server.
- Familiarity with ITIL practices and service management concepts.
- Experience with Aruba networking equipment and FortiGate firewalls.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to collaborate across teams.
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