What are the responsibilities and job description for the Customer Service Representative position at TalentBridge?
Job Title: Associate Customer Service Representative
100% Onsite
Location- Roanoke VA
Pay rate- $18/hr on W2
Contract to Hire
Job Overview:
An Associate Customer Service Representative supports customers by addressing inquiries and resolving issues related to financial products and services. This role operates in a fast-paced, high-volume environment across multiple communication channels.
Key Responsibilities:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with team on basic information, plus internal or external customers
Required Qualifications:
- 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understanding, and experience of internet, mobile, and social media technology
Salary : $17 - $18