Operations Analyst

Relay Operations Analyst, Bureau of Alcohol and Drug Use

The Bureau of Alcohol and Drug Use (BADU) works to close gaps and reduce overall morbidity and mortality related to alcohol and substance use among New Yorkers. BADUPCT develops, implements, and evaluates interventions and prevention strategies through contracting of treatment, recovery and support services; policy analysis and development; epidemiology and surveillance; dissemination of treatment and management guidelines; harm reduction initiatives; public and provider outreach and education; and community involvement and interagency collaboration. The Bureau amplifies the voices of those most impacted and focuses on inequitable structural, social, service, and communication factors that drive disparities. Duties will include but not be limited to:

• Provide program operations, evaluation and research support to the program's growing part-time and full-time staff.
• Utilize automated systems and tools to support program operations, research and data analysis.
• Aid in supporting data entry, data quality improvement, and database maintenance for the program data systems.
• Assist with data requests to support program implementation, inform policy, troubleshoot issues, and other program needs.
• Participate in the coordination, planning and implementation of the Relay program.
• Aid in the recruitment, screening, hiring and onboarding of Relay staff.
• Assist in the development of protocols, program materials, and presentations for program activities.
• Maintain records and write summary reports related to program implementation.
• Coordinate monthly calls with ED leadership to discuss program implementation and trends within each collaborating ED.
• Assist with program contracting, invoicing and budget support.
• Support procurement and distribution tracking of program resources.
• Support the planning and implementation of activities and events consistent with the Bureau's mission.

Preferred skills include experience practicing public health and working across systems to further a public health approach to alcohol and other drug use, experience in working with programs serving people who use drugs, including those using harm reduction approaches, experience in managing a budget and/or contracts, experience in program monitoring and evaluation, experience with quantitative data, ability to work independently and as part of a team, exceptional interpersonal, written and verbal communication skills, detail-oriented with outstanding organizational skills, ability to multitask in a fast-paced, high-volume environment, and proficiency in Excel, Access, Word, PowerPoint and statistical software such as SAS.

Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Benefits: City employees are entitled to unmatched benefits such as a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax-deferred savings program and a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .

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