What are the responsibilities and job description for the Junior Business Analyst position at TalentAlly?
Description:
Join a Team That Runs on Data, Process, and Execution
At ENCON Heating & A/C, we don't just install and service HVAC systems-we build systems and processes that drive a high-performing operation. We're looking for a Junior Business Analyst to help us improve how our business runs day-to-day by working at the intersection of operations, data, and technology.
If you enjoy solving problems, working with data, and making a real impact on how a business operates-from the office to the field-this role is for you.
What You'll Do
You'll play a hands-on role in improving how our teams operate by supporting systems, processes, and data across the organization.
Analyze & Improve Processes
- Evaluate current workflows to identify inefficiencies and areas for improvement
- Document and map business processes across service, install, sales, and accounting
- Help implement improvements that make work faster, easier, and more accurate
Support Core Business Systems
- Provide day-to-day support for platforms like ServiceTitan (preferred experience)
- Troubleshoot user issues and help resolve system-related challenges
- Assist with testing and rollout of new features and system updates
Work with Data & Reporting
- Build and maintain reports using Excel and Power BI
- Support KPI tracking and operational reporting for leadership
- Perform data validation and cleanup to ensure accuracy across systems
Partner with Operations
- Work closely with technicians, dispatchers, and managers to understand real-world challenges
- Help ensure accurate setup and use of work orders, estimates, and invoices
- Support improvements that enhance both employee and customer experience
Support Projects & Change Initiatives
- Assist with system improvements, integrations, and process changes
- Help track progress and support execution of key initiatives
- Contribute to training and documentation for new processes
Requirements:
Required Skills & Experience
- Strong analytical and problem-solving skills
- High attention to detail and accuracy
- Strong communication skills-comfortable working with both office and field teams
- Proficiency in:
- Microsoft Excel (data analysis, formulas, organization)
- Power BI (or strong interest in learning)
- PowerPoint (presenting insights clearly)
- Ability to learn quickly and adapt in a fast-paced environment
Nice to Have
- Experience with ServiceTitan or similar field service/ERP platforms
- Exposure to CRM or financial systems (Salesforce, Sage Intacct, etc.)
- Experience with process mapping or workflow tools
- Familiarity with automation tools (Power Automate, Zapier)
Why This Role is Different
- You won't just build reports-you'll help fix real operational problems
- You'll work directly with the field and leadership, not just behind a desk
- Your work will impact everything from job execution to financial accuracy
- You'll gain hands-on experience with systems, data, and process improvement
What Success Looks Like
- Cleaner, more reliable data across systems
- More efficient workflows for field and office teams
- Better reporting and visibility for leadership
- Fewer errors impacting payroll, job costing, and customer experience
Compensation & Benefits
$27-$30/hr
Our Culture
At ENCON, we operate with a simple mindset:
Excellence, Not Excuses.
We take care of our people, expect ownership, and value individuals who want to grow and make an impact.
If you're looking for a role where your work actually improves how a business runs-apply today.
CT LIC # HTG-0386317-S1
Putnam NY LIC# 31097
Westchester NY LIC # WC-33774-H21
MEC # 1093
AA/EOE
#EN
Compensation details: 27-30 Hourly Wage
PIbdfa89d5462d-29448-40293816
PDN-a190602c-75c6-461c-8cd2-fa7aa7ae79f0
Salary : $27 - $30