What are the responsibilities and job description for the Customer Service Specialist position at TalentAlly?
Are you someone who thrives on helping others, solving problems, and keeping things running smoothly? We’re looking for an onsite Customer Service Specialist at G3 Boats in Lebanon, MO who brings energy, attention to detail, and a passion for great service.
In this role, you’ll be at the heart of our operations—supporting our dealers and customers, coordinating across teams, and ensuring every order and warranty request is handled with care and accuracy. No two days are exactly the same, and your work will make a real difference.
What You’ll Do
In this role, you’ll be at the heart of our operations—supporting our dealers and customers, coordinating across teams, and ensuring every order and warranty request is handled with care and accuracy. No two days are exactly the same, and your work will make a real difference.
What You’ll Do
- Be the go-to resource for dealers and customers, delivering outstanding service every day
- Solve complex parts and warranty-related questions with confidence and care
- Process orders for parts, warranty replacements, and credits with accuracy
- Manage data entry for orders, shipping costs, and warranty transfers
- Collaborate with shipping, transportation, and production teams to keep things moving
- Provide quotes, answer inquiries, and assist with technical questions
- Stay on top of past-due orders and ensure timely follow-up
- Jump in on special projects and support the team during busy periods
- A customer-first mindset and a positive, can-do attitude
- Experience in customer service or a similar role
- Strong attention to detail—even when things get busy
- Excellent communication skills (you’re clear, friendly, and professional)
- Comfort with computer systems and general office tools
- Ability to learn quickly and adapt in a fast-paced environment
- Strong organization and multitasking skills
- A collaborative, supportive team environment
- A role where your ideas and contributions matter
- Opportunities to work across departments and build your skill set
- A fast-paced setting that keeps things interesting and engaging
- Great and competitive benefits
- Follow all safety guidelines when visiting plant areas
- Help maintain a clean, organized workspace
- Contribute to continuous improvement efforts