What are the responsibilities and job description for the IT Support Technician II/III position at Talent?
IT Support Technician II/III
Location: Summerville, SC – Onsite
Type: 3-Month Contract-to-Hire
We are looking for an experienced IT Support Technician II/III to join a growing organization in Summerville, SC. This person will provide hands-on technical support to end users and handle Level 2/3 issues across a Microsoft environment.
Responsibilities:
• Provide Level 2/3 Help Desk and desktop support to end users
• Troubleshoot Windows, Microsoft 365, hardware, software, and connectivity issues
• Support Microsoft Intune for endpoint/device management
• Manage user accounts, permissions, password resets, and access through Active Directory
• Troubleshoot laptops, desktops, printers, mobile devices, VPNs, and network connectivity
• Handle escalated tickets and work through issues from diagnosis to resolution
• Assist with workstation setup, imaging, deployment, and ongoing endpoint support
Preferred Experience:
• Previous Level 2/3 Help Desk, Desktop Support, or IT Support experience
• Hands-on Microsoft Intune experience
• Microsoft 365, Active Directory, and Windows 10/11
• Strong troubleshooting and end-user communication skills
• Comfortable working onsite in Summerville, SC