IT Support Technician

IT Support Technician – Detroit, MI

$43k Salary, $1k increase after 12 months, another $1k increase after 24 months

$750/month car & phone allowance ($9,000 extra per year) - TAX FREE!

We are seeking a qualified Multi-Function/Printer Technician to provide superior customer service and manage a territory in Detroit, MI and surrounding area. The technician will require a good work ethic, strong people skills, and an in-depth understanding of Printer hardware and network connectivity. We are looking for an individual who can attend to customer needs in a timely and professional manner, can be proactive, and can fix a problem the first time around.

Responsibilities and Duties:

·       Providing superior support by meeting customer needs in a courteous, professional and timely manner.

·       Setup new equipment functionality at customer locations.

·       Maintain current equipment in the field to the specifications of the company and manufacturer.

·       Respond to customer request in a professional and timely manner.

·       Troubleshoot hardware and software issues as they relate to individual devices and environments.

·       Manage and maintain an accurate tool and parts inventory in car stock.

Qualifications and Skills:

·       Experience in Help desk and ticketing systems - required

·       Experience in copier/printer/fax/scanner support - required

·       Knowledge of network fundamentals

·       Analytical and mechanical skills

·       Customer Service Skills

·       Computer skills to maintain accurate records via our web-based portal

Benefits:

·       Competitive Compensation

·       401k w/Match

·       Medical/Dental/Vision/Life Insurance

·       Paid Vacation

·       Car Allowance

·       Laptop

·       On the Job and Manufacturer Training and Certification

·       Tuition reimbursement

#TECH123

Salary : $9,000 - $43,000