Sr Housing Planner

Description

We are seeking a dynamic and detail-oriented professional to support hotel strategy, execution, and enhance the overall attendee experience for conferences primarily hosted in North America, with occasional support for events in other regions.

Primary Responsibilities

• Ensure quality assurance testing on conference reservation websites and maintain comprehensive hotel-related documentation, including FAQs, guides, and email communications for both internal and external audiences, supporting upcoming conferences.
• Collaborate closely with housing managers, internal business units, exhibitor companies, vendors, and hotel partners to allocate hotel inventory and ensure consistent, accurate, and timely communications across all channels.
• Manage hotel room inventory to ensure sufficient availability for attendees while mitigating financial risks. This includes maintaining detailed inventory change logs, ensuring accuracy of hotel reporting, assisting with hotel reports, and participating in weekly inventory review meetings.
• Track, monitor, and reconcile hotel invoices and rebates; document hotel block audit results to support post-event reconciliation and inform future contracting strategies.
• Support the broader logistics team for conferences in other geographies by maintaining hotel information on conference websites and deploying email campaigns to drive additional attendee hotel bookings.
• Possibility of serving as the on-site housing lead for a Dallas-based conference, providing direct support for hotel-related operations and issue resolution.
  
  

Education

A Bachelor's or Master's degree with a focus on events and/or marketing is preferred, but not required if you have appropriate related experience.

Professional Experience

• Minimum of 1-3 years in the hotel industry, preferably in group reservations, or 3-5 years of business meeting planning experience.
• Experience in hotel/room block inventory management and rooming list management for large groups.
• Strong verbal and written communication skills are essential.
• Ability to multi-task and thrive in a fast-paced environment.
  
  

Key Competencies, Skills & Abilities

• Excellent interpersonal and customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a global team.
• Highly motivated and detail-oriented.
• Ability to take initiative and handle multiple tasks simultaneously.
• Proficiency in office software suites, including word processing and spreadsheet applications.
• Knowledge of hotel reservation systems is a plus, but not required.
• Foreign language skills (Portuguese) are a plus, but not a requirement.
  
  

Must Haves

• Minimum of 1-3 years in the hotel industry, preferably in group reservations, or 3-5 years of business meeting planning experience.
• Strong verbal and written communication skills. Resumes must be pristine and free of errors and grammatical mistakes.