What are the responsibilities and job description for the Scheduling Assistant position at TALENT Software Services?
Scheduling Assistant
Job Summary: Talent Software Services is in search of a Scheduling Assistant for a contract position in Hazleton, PA. The opportunity will be one year with a strong chance for a long-term extension.
Primary Responsibilities/Accountabilities:
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Job Summary: Talent Software Services is in search of a Scheduling Assistant for a contract position in Hazleton, PA. The opportunity will be one year with a strong chance for a long-term extension.
Primary Responsibilities/Accountabilities:
- Serve as central point of contact for all incoming customer calls/emails
- Address customer questions/concerns as much as possible
- Delegate to appropriate individual/group if unable to address
- Log customer calls and report out weekly
- Assist schedulers with proactive customer contacts throughout job scheduling process
- Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
- Schedule customer appointments, issue reminders/confirmations
- Maintain log of all communications to report out weekly
- Provide other scheduler assistance as needed
- Assist in creating work packets
- Assist in processing bundled job cards
- Remove job holds once verified
- Create IVR appointments
- Assist in WO close out
- Schedule temp disconnects
- Investigate property damage claims and schedule work if client liability is determined
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!