Research Program Manager

Are you an experienced Research Program Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Research Program Manager to work at their company in Redmond, WA.

Position Summary: The main function is to provide reactive and proactive research operations support by quickly responding to the immediate needs of those conducting research and supporting long-term enablement and education programs around research processes.

Primary Responsibilities/Accountabilities:

• Serve as the primary point of contact for all third-party research software suppliers.
• Support researcher onboarding and offboarding, managing access to tools and software.
• Monitor research account balances and inform renewal needs and strategies.
• Distribute research opportunities to the participant panel, collaborating with the owning researcher to optimize marketing content.
• Support and grow the participant panel through activities such as template creation and community engagement.
• Become an expert in participant recruiting processes, providing recruiting support and answering questions.
• Regularly report on tool and participant panel usage.
• Identify issues with process documentation, update documentation accordingly.
• Learn UX research practices and regulations to teach them to others.
• Create scalable training materials for researcher and non-researcher audiences about UX research.
• Identify and pursue additional participant recruiting sources as directed.
• Lead efforts to target recruiting specific user profiles into our research panel as directed.
• Contribute to operating and improving the internal participant panel, enhancing researcher communications, and supporting educational initiatives such as documentation and training.
• Manage research distributions, improve documentation, and support tooling access.
• Identify opportunities for operational improvements.

Qualifications:

• Strong communication skills, both verbal and written.
• Strong time management, accountability, and follow-through.
• Ability to problem-solve independently while managing multiple tasks with competing priorities.
• Self-motivated.
• A passion for process, improvement, and documentation.
• Customer-driven.
• Learns and applies new skills quickly with minimal input.
• 2–4 years of overall experience in the field; 1–3 years in marketing or UX research.
• No degree required.
• Ideal candidates have a blend of UX/Research/Design, Marketing Project/Program Management experience; a bonus if they have educator or instructional design experience.
• Performance will be assessed based on meeting SLAs (tooling access, research distributions), responsiveness during core hours, proactive improvements, and feedback from third-party suppliers.
• Minimum 2 years of experience with project management (task breakdown, workback schedule, work tracking—ideally in Azure DevOps).
• Minimum 2 years of experience fluent with SharePoint authoring (Communication site WYSIWYG editing).
• Minimum 2 years of experience with persuasive writing (email marketing).
• 2-4 years of professional experience required.
• Equivalent work experience or a bachelor's degree.
• 1-3 years of relevant experience (such as UX research, marketing, or project management).

Preferred:

• Must work effectively independently.
• Must be communicative and timely.
• Must be adaptable.
• Must learn quickly and be able to help others troubleshoot the use of various software tools.
• Understanding of data privacy policies (GDPR).
• Familiarity with writing marketing or persuasive content.
• Experience with UX research (e.g., participant profiles, customer journeys).
• Experience with instructional design (creating e-learning experiences).

Software Stack

• M365
• SharePoint (documentation)
• Power BI (reporting)
• Azure DevOps (work tracking)
• Articulate (e-learning)
• UX research tools (UserTesting, User Interviews, Respondent, Qualtrics, etc.)