Non-Clinical - Administrative/Patient Services Representative

Join our team in beautiful Santa Barbara, CA, where you'll enjoy a vibrant community and stunning coastal views while making a difference in patient care.

Requirements

• High school diploma or equivalent education/experience
• 1 year of recent patient services or healthcare experience
• Experience with patient registration, check-in, appointment scheduling, and information verification
• Experience with Electronic Health Record systems and accurate patient documentation
• Basic knowledge of insurance policies, patient billing, and authorization requirements
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to manage high call volumes, competing priorities, interruptions, and deadlines
• Ability to protect PHI and follow organizational, state, and federal compliance requirements
  
  

Preferred Requirements

• Experience with outpatient radiology or diagnostic imaging services
• Experience with diagnostic imaging scheduling work queues and referral processing
• Experience with proactive patient outreach and provider communication
• Ability to resolve standard scheduling or registration issues using established procedures
• Experience supporting backlog reduction and referral-to-exam turnaround improvements
  
  

Summary / Duties

Support Radiology operations as a primary contact for patients and providers. Responsibilities include:

• Answering high-volume calls and scheduling diagnostic imaging exams
• Managing work queues and conducting proactive outreach
• Reducing a backlog of more than 12,000 pending imaging orders
• Greeting and checking in patients, verifying demographics, medical history, insurance coverage, and required authorizations
• Updating registration information in the EHR
• Responding to patient and provider questions and collecting applicable payments
• Prioritizing routine and urgent requests and maintaining organized records
• Resolving standard scheduling issues
  
  

This role requires accurate documentation, professional communication, collaboration with Radiology staff, protection of PHI, and compliance with established policies and regulatory requirements.