IT Program Manager

Duties:

Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system/customer impacts to greater complexity system/customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation. Mentors other project leads and participates in the training and development of staff.

• 20% Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.
• 20% Identifies items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
• 20% Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation.
• 20% Identifies the impact of issues arising from the work efforts and/or resource requirements. Manages the project issues throughout the project life cycle. Communicates the implications of changes to the project scope with senior management and other appropriate parties.
• 10% Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.
• 10% Coaches, develops, mentors other team members. May provide guidance and leadership to staff pertaining to training and department initiatives. May provide oversight for a group of work efforts as requested. May perform peer reviews of project artifacts. null
  
  

Education Requirements (One Of The Following)

• Bachelor's degree in any major OR
• 4 years of job-related work experience OR
• Associate's degree plus 2 years of job-related experience
  
  

Required Experience

• 7 years of IT experience in a leadership capacity
• 4 years leading multiple concurrent project teams
• Experience managing large-scale programs
• Completion of the BCBSSC Project Management Training Program may substitute for 1 year of required experience
  
  

Required Tools & Technologies

• Strong proficiency with Windows / Microsoft applications, including:
• MS Project
• Word
• Excel
• Outlook
• SharePoint Online
• PowerPoint
• Visio
• Teams
  
  

Day-to-Day Responsibilities

• Lead and manage large, multi-stream programs and projects
• Oversee multiple workstreams including:
• User Interface (UI)
• Development
• Testing
• Training
• AI integrations
• Manage and coordinate:
• 10-15 Team Leads
• 3 Project Managers
• Provide regular executive-level briefings
• Ensure alignment between business goals and technical delivery
• Drive program planning, execution, risk management, and reporting
• Monitor timelines, dependencies, budgets, and deliverables
• Resolve cross-team issues and escalate risks appropriately
  
  

Ideal Candidate Profile

• Seasoned Program Manager experienced in large-scale IT programs
• Comfortable presenting to and influencing executive leadership
• Strong organizational, communication, and stakeholder management skills
• Able to manage complex, multi-stream initiatives simultaneously