IT Program Manager

Job Title: IT Program Manager

Location: Columbia, SC (Hybrid - Tue/Wed/Thu)

Address: 17 Technology Circle, Columbia, SC 29203

Job Type: 12 Months Contract

Clearance: C2 Eligibility Required

Role Overview: Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system/customer impacts to greater complexity system/customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations.

Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation. Mentors other project leads and participates in the training and development of staff.

Key Responsibilities

• Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation; ensures deliverables are complete, on budget, within scope, and aligned with standards
• Identifies impacts to scope, budget, risk, and resources; monitors resource requirements and ensures proper allocation to meet objectives
• Develops, executes, and maintains project communications including meetings, correspondence, and status reporting
• Identifies and manages project issues throughout lifecycle; communicates scope and impact changes to senior management
• Ensures all work efforts meet audit documentation standards aligned with ISSM methodology
• Coaches, develops, and mentors team members; may provide oversight across multiple work efforts and perform peer reviews
  
  

Required Skills & Abilities

• Exceptional communication (verbal and written) across all levels
• Strong leadership in team/project environments
• Advanced problem-solving and conflict resolution skills
• Highly effective analytical, organizational, and strategic thinking abilities
• Strong understanding of project management methodologies, information systems, and business processes
• Proven ability to manage multiple projects, resources, and high-performance teams
• Advanced negotiation and presentation skills for senior leadership
• Expertise in managing all phases of project lifecycle
• Strong experience analyzing project triple constraints (scope, time, cost)
  
  

Required Tools & Technologies

• Microsoft Project
• Microsoft Teams
• SharePoint
• Power BI
• Microsoft Office Suite
  
  

Nice to Have:

• Power Automate (workflow automation)
• ServiceNow (demand intake, change management, tracking)
• Visio (process mapping, diagrams)
• SDLC lifecycle experience
  
  

Work Environment: Fast-paced, dynamic environment requiring flexibility, including potential 24x7 response to support technical business needs.

Schedule Notes:

• IS *Information Systems Job Category - Credit Check must be processed during pre-screens
• Required Education: Bachelor's Degree or 4 years of job-related work experience or 2 years of job-related experience plus an associate's degree in any major
• Required Work Experience: 7 years IT experience in a leadership capacity, including 4 years leading multiple concurrent project teams
• Completion of the Client's Training Program for Project Management may substitute for one year of experience
• 2 Openings | Contract | C2 Eligibility is required
• Interviews: In Person
• Partial Onsite: Tuesday, Wednesday, Thursday onsite and as needed
• Hours: 8:30 AM - 5:00 PM (Possible overtime, travel, weekends, off hours)
  
  

Team & Work Context: You will join a collaborative PMO team that supports a wide range of strategic and operational projects across the organization. The team is responsible for portfolio health, demand intake, governance, and overall program delivery. Projects typically focus on technology modernization, process improvement, and cross-departmental initiatives that drive measurable impact. The culture is supportive, transparent, and grounded in accountability, continuous improvement, and strong partnership with business stakeholders. This role also offers significant leadership exposure and the opportunity to help shape delivery approaches across the organization.

Day-to-Day Responsibilities

• Manage and update program schedules in Microsoft Project (dependencies, resources, milestones, critical path)
• Facilitate program ceremonies and stakeholder syncs via Microsoft Teams
• Maintain documentation, status reports, and governance artifacts in SharePoint
• Update and validate Power BI dashboards (KPIs, budgets, risks, timelines)
• Coordinate workflows in Power Automate and monitor demand/change requests
• Create process diagrams and workflows using Visio when needed
  
  

Not Looking For

• Pure developers or engineers seeking technical roles
• Candidates with only Waterfall experience (no Agile/Hybrid exposure)
• Scrum Masters without program governance experience
• Candidates lacking enterprise, multi-workstream experience
• Tool-focused admins without strategic or communication strength