DOAS Senior System Analyst

6 Months

Client: State of GA

The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators.

Position Overview:

We are seeking an experienced Senior System Analyst to

provide hands-on technical expertise on a team of systems analysts and systems

administrators. This role is pivotal in supporting end-users with their IT

needs and ensuring the ongoing maintenance and reliability of the agency's core

applications and IT infrastructure.

The ideal candidate will have a strong background in IT

support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party

vendors, and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule

While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

Primary Responsibilities:

• Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
• Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
• Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and
  
  

knowledge sharing.

Necessary Skills and Qualifications:

• 10 years of IT experience.
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows
  
  

operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

• Minimum 5 years of relevant industry experience in a Microsoft enterprise
  
  

environment including:

• Understanding of Windows Client and Windows Server in production environments.
• Configuration of Windows Infrastructure via Group Policy and/or scripts.
• Adept at using Powershell to automate and execute tasks.
• Basic understanding of the TCP/IP Stack and common services such as DNS and
  
  

DHCP.

• Microsoft Enterprise Mobility Suite / Entprise Mobility Security (EM S) a plus.
• 3 years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
• 2 years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
• 1 years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
• Hands-on
  
  

experience with AWS infrastructure management and supporting SharePoint

environments would be a plus.

• Strong
  
  

troubleshooting and problem-solving skills, with the ability to resolve

complex technical issues efficiently.

• Experience
  
  

in coordinating with third-party technical support vendors.

• Proficiency
  
  

in creating and maintaining technical documentation.

• Relevant
  
  

Microsoft certifications (e.g., Windows Server, Office 365, Azure) are

highly desirable.

• Solid understanding of IT service management and ITIL best practices is a plus.
• Track
  
  

record of continuous learning and adapting to new technologies.

Desired Skills and Attributes:

• Strong
  
  

Communication Skills: Ability to articulate technical concepts clearly

to both technical and non-technical audiences.

• Problem-Solving
  
  

Mindset: Proactive and solution-oriented approach to addressing

challenges and improving processes.

• Adaptability
  
  

and Flexibility: Capable of handling shifting priorities and working

in a fast-paced environment.

• Customer-Focused
  
  

Attitude: Dedicated to providing excellent service to internal users

and ensuring their IT needs are met.