What are the responsibilities and job description for the Application Analyst, Email and Collaboration position at TALENT Software Services?
Position Description
Are you excited by the idea of working for a world-class organization at the intersection of higher education, business, and technology? Are you drawn to designing innovative solutions and solving complex technical problems? Do you wake up every day asking yourself, “What can I learn today?” If so, consider joining our team as a contract Application Analyst for Microsoft 365 and Exchange.
This contract role will provide critical operational support to our faculty, learners, and staff in support of our mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.
Responsibilities:
Are you excited by the idea of working for a world-class organization at the intersection of higher education, business, and technology? Are you drawn to designing innovative solutions and solving complex technical problems? Do you wake up every day asking yourself, “What can I learn today?” If so, consider joining our team as a contract Application Analyst for Microsoft 365 and Exchange.
This contract role will provide critical operational support to our faculty, learners, and staff in support of our mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.
Responsibilities:
- Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
- Participate in projects providing subject matter and technical expertise on applications
- Configure applications to match business needs
- Draft and update use case and technical documentation as needed
- Create troubleshooting guides and knowledge articles
- Complete other responsibilities as assigned
- At least 2 years' progressively responsible experience as an application administrator or in a technical support role is required
- Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
- Administering, configuring, and maintaining Microsoft 365 applications
- Experience with the administration and support of Microsoft M365 collaboration suite
- Developing and implementing workflows using Power Automate
- Advanced Microsoft Exchange mailbox administration
- Demonstrated experience troubleshooting mail flow problems
- Experience with creation of scripts in PowerShell
- Demonstrated solution design using both technical and business process approaches is preferred
- Experience with custom developed applications and the software development life cycle is preferred
- Experience leveraging APIs, reporting, and data analytics is preferred
- Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required
- This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus at least 3 times per week. Specific schedule will be determined between you and your manager.
- We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
Salary : $65 - $75