What are the responsibilities and job description for the Analyst/Developer position at TALENT Software Services?
Day To Day Responsibilities
Business Title: Senior Insights Engineer
The Senior Insights Engineer works to achieve operational targets with direct impact on departmental results. Is responsible for improving processes, systems or products to enhance performance of the job area. Can adapt and embrace new perspectives and approaches on existing problems. Communicates with parties within and outside of own department, with the ability to educate others on complex disciplines. May have responsibility for communicating with parties' external to the organization (e.g., customers, vendors, etc.). Works to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures.
Essential responsibilities:
Business Title: Senior Insights Engineer
The Senior Insights Engineer works to achieve operational targets with direct impact on departmental results. Is responsible for improving processes, systems or products to enhance performance of the job area. Can adapt and embrace new perspectives and approaches on existing problems. Communicates with parties within and outside of own department, with the ability to educate others on complex disciplines. May have responsibility for communicating with parties' external to the organization (e.g., customers, vendors, etc.). Works to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures.
Essential responsibilities:
- Perform periodic audits of monitors under each toolset to ensure currency with application and system events and that monitors will work correctly.
- Provide first and second level of support, analysis and trouble-shooting to resolve issues with event monitors. Offer expert tool advice to the troubleshooting team in quickly isolating and resolving incidents. Help drive reduction in Mean Time to Repair (MTTR) metric.
- Think proactively and close gaps in current landscape to prevent incidents. Provide recommendations for improvement to reduce false-positives in alerts.
- Provide recommendations and actionable tasks to automate and simplify routine tasks.
- Proactively work to ensure compliance with all BSC policies and practices.
- Experience with incident response, monitoring tools (e.g., BigPanda, Dynatrace, Solarwinds, Splunk, ELK stack, and automation frameworks (e.g., Ansible, Terraform) is a plus.
- Familiarity with Agentic AI systems and autonomous workflows for incident resolution, observability, and infrastructure optimization.
- Provide written technical recommendations to improve monitoring capabilities.
- Participation in projects.
- Other duties as assigned.
- 3-5 years' experience in an Insights role.
- Intermediate Windows/UNIX systems administrator skill set.
- Working knowledge of a scripting language - Required.
- Help manage our clients' Dynatrace environment and applications through hands-on configuration and implementation of best practices
- Create and manage Synthetic web and mobile measurement scripts
- Responsible for an in-depth, technical understanding of the Dynatrace
- Digital Experience product (Real User Data, Session Replay, and Synthetic data)
- Provide Dynatrace support and training to our end customers
- Healthcare/Payer operations experience - desirable.
- Strong analytical and problem-solving skills.
- Dynatrace Synthetic Transaction development
- Dynatrace Real User Monitoring
- Dynatrace Business Events
