What are the responsibilities and job description for the Service Desk Analyst I position at Talent Search PRO?
overview
Join our client as a Service Desk Analyst I, where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Join our client as a Service Desk Analyst I, where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Key Responsibilities
● Respond to all customer contacts (phone, email, voicemail) efficiently.
● Troubleshoot various hardware and software-related issues.
● Ask fact-finding questions to resolve customer issues.
● Provide education to customers while assisting with their requests.
● Document requests and issues in a ticketing system.
● Maintain a positive attitude while providing excellent service.
● Respond to all customer contacts (phone, email, voicemail) efficiently.
● Troubleshoot various hardware and software-related issues.
● Ask fact-finding questions to resolve customer issues.
● Provide education to customers while assisting with their requests.
● Document requests and issues in a ticketing system.
● Maintain a positive attitude while providing excellent service.
Schedule and Shift Details
● Available for off-hours support on a rotating basis (On-Call).
● Available for off-hours support on a rotating basis (On-Call).
qualifications
required
Associate degree or higher
required
Associate degree or higher
Help Desk Support (1 years)
Microsoft Windows (1 years)
Active Directory (1 years)
Citrix (1 years)
1 years of experience in ANY of the following:
Microsoft Office
Microsoft Azure