What are the responsibilities and job description for the Account Manager position at Talent Search PRO?
What you will be doing:
Manage key large accounts within the organization.
Serve as the primary point of contact for the accounts to maintain best-in-class customer service.
Foster and maintain long-term relationships with clients.
Partner with Program Managers to support new product development and design transfer opportunities.
Build strong client relationships through regular communication.
Gather information on assigned customers to facilitate account growth.
Maintain contact with clients to identify new business opportunities.
Develop quotes for new and ongoing client products.
Develop schedules to support ongoing customer activities.
Provide ongoing support to retain customer programs.
Ensure prompt and accurate responses to clients' queries.
Report to internal management on account status.
Suggest company products/services that maximize client satisfaction.
Partner with the Business Development office to strategize methods to win new value-based business.
Coordinate with internal Program Managers to support new product development and design transfer opportunities.
Mentor Associate Account Managers in the department.
Maintain customer satisfaction while improving margins.
Manage key large accounts within the organization.
Serve as the primary point of contact for the accounts to maintain best-in-class customer service.
Foster and maintain long-term relationships with clients.
Partner with Program Managers to support new product development and design transfer opportunities.
Build strong client relationships through regular communication.
Gather information on assigned customers to facilitate account growth.
Maintain contact with clients to identify new business opportunities.
Develop quotes for new and ongoing client products.
Develop schedules to support ongoing customer activities.
Provide ongoing support to retain customer programs.
Ensure prompt and accurate responses to clients' queries.
Report to internal management on account status.
Suggest company products/services that maximize client satisfaction.
Partner with the Business Development office to strategize methods to win new value-based business.
Coordinate with internal Program Managers to support new product development and design transfer opportunities.
Mentor Associate Account Managers in the department.
Maintain customer satisfaction while improving margins.
Experience you will need:
Excellent verbal and written communication skills.
Ability to convey business and technical concepts to a diverse customer base and internal teams clearly and concisely.
Ability to motivate and inspire teams.
Excellent independent work ethic and organizational skills.
Working knowledge of Microsoft Project and resource allocations.
Knowledge of business and management principles involved in resource allocation, leadership techniques, production methods, and coordination of teams across various disciplines.
Good business judgment.
Strong knowledge of our Systems.
Skilled negotiator.
Excellent multi-tasking skills.
Demonstrated success in maintaining and growing customer accounts.
4-year technical or business degree.
5 years of experience in Account Management.