What are the responsibilities and job description for the Sr. Product Manager position at Talent Portus?
Job Description – Product Manager
Job Title: Product Manager
Location: Rocky Mount, NC – Hybrid
Duration: 12 Months
Candidate Requirements
• Local candidates only.
• Candidate must have 8–10 years of Product Manager experience.
• Candidate must be available for an in-person interview.
• Position requires 3 days onsite per week at DMV Rocky Mount.
• Candidate must report onsite on the first day to collect equipment.
• Limited travel to other office locations may be required.
• Hybrid position with both phone and in-person interviews.
Job Description
We are seeking an experienced Product Manager to lead discovery, delivery, and continuous improvement of digital products that enhance customer experience, modernize operations, and improve service efficiency across the DMV.
The Product Manager will work with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. The role will manage assigned products and initiatives from discovery through delivery while balancing customer needs, operational requirements, technical constraints, and business objectives.
Key Responsibilities
• Lead complex digital products and service initiatives from discovery through delivery, including online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools.
• Translate business needs, operational requirements, and customer feedback into requirements, workflows, user stories, and prioritized backlogs.
• Develop an understanding of DMV operations, policies, and customer pain points to identify opportunities for improved customer experience and operational efficiency.
• Conduct and support user research, customer interviews, usability testing, prototype testing, operational observations, and feedback analysis.
• Coordinate vendors, agency stakeholders, and internal technical teams to ensure initiatives meet defined goals, timelines, and outcomes.
• Partner with vendor teams to drive iterative delivery of software and services.
• Monitor vendor performance related to timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations.
• Make day-to-day product and operational decisions and escalate risks, policy concerns, stakeholder conflicts, and delivery challenges when appropriate.
• Lead backlog refinement, sprint planning, release coordination, prioritization, roadmap development, and milestone planning.
• Monitor product performance using analytics, customer feedback, operational metrics, and frontline observations.
• Champion user-centered, iterative, and outcome-driven product delivery focused on measurable improvements.
Required Skills & Experience
• 8–10 years of Product Manager experience.
• Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
• Experience across the full product lifecycle, including discovery, prioritization, delivery, launch, measurement, and continuous improvement.
• Experience working with software development teams, designers, vendors, and engineers in Agile or iterative environments.
• Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations.
• Experience with user research, usability testing, customer interviews, service design, or customer-centered product discovery.
• Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Preferred experience in government, transportation, financial services, healthcare, or other regulated environments.
Desired Attributes
• Customer-focused and curious about customer behavior and operational challenges.
• Comfortable working in ambiguous environments and using research, data, and experimentation to make decisions.
• Strong decision-making and prioritization skills.
• Ownership mindset with a focus on continuous improvement and measurable outcomes.
• Experience balancing policy, compliance, technology, and business requirements.
• Interest in improving government services through modern digital products and user-centered design.
Soft Skills
• Strong written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Ability to influence decisions and build stakeholder alignment without direct authority.
• Strong facilitation, collaboration, and active listening skills.
• Ability to manage competing priorities and make effective tradeoffs.
• Adaptable and resilient in fast-paced environments.
Education
• Bachelor's degree in a related field or equivalent professional experience.
• Relevant fields include Business, Public Administration, Information Systems, Computer Science, Engineering, Design, Human-Computer Interaction, Communications, or related disciplines.
• Product Management, Agile, Scrum, Service Design, UX Research, or Customer Experience certifications are a plus
Thanks
Mohd Furquan Rehan
rehan@talentportus.com
.
Job Title: Product Manager
Location: Rocky Mount, NC – Hybrid
Duration: 12 Months
Candidate Requirements
• Local candidates only.
• Candidate must have 8–10 years of Product Manager experience.
• Candidate must be available for an in-person interview.
• Position requires 3 days onsite per week at DMV Rocky Mount.
• Candidate must report onsite on the first day to collect equipment.
• Limited travel to other office locations may be required.
• Hybrid position with both phone and in-person interviews.
Job Description
We are seeking an experienced Product Manager to lead discovery, delivery, and continuous improvement of digital products that enhance customer experience, modernize operations, and improve service efficiency across the DMV.
The Product Manager will work with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. The role will manage assigned products and initiatives from discovery through delivery while balancing customer needs, operational requirements, technical constraints, and business objectives.
Key Responsibilities
• Lead complex digital products and service initiatives from discovery through delivery, including online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools.
• Translate business needs, operational requirements, and customer feedback into requirements, workflows, user stories, and prioritized backlogs.
• Develop an understanding of DMV operations, policies, and customer pain points to identify opportunities for improved customer experience and operational efficiency.
• Conduct and support user research, customer interviews, usability testing, prototype testing, operational observations, and feedback analysis.
• Coordinate vendors, agency stakeholders, and internal technical teams to ensure initiatives meet defined goals, timelines, and outcomes.
• Partner with vendor teams to drive iterative delivery of software and services.
• Monitor vendor performance related to timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations.
• Make day-to-day product and operational decisions and escalate risks, policy concerns, stakeholder conflicts, and delivery challenges when appropriate.
• Lead backlog refinement, sprint planning, release coordination, prioritization, roadmap development, and milestone planning.
• Monitor product performance using analytics, customer feedback, operational metrics, and frontline observations.
• Champion user-centered, iterative, and outcome-driven product delivery focused on measurable improvements.
Required Skills & Experience
• 8–10 years of Product Manager experience.
• Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
• Experience across the full product lifecycle, including discovery, prioritization, delivery, launch, measurement, and continuous improvement.
• Experience working with software development teams, designers, vendors, and engineers in Agile or iterative environments.
• Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations.
• Experience with user research, usability testing, customer interviews, service design, or customer-centered product discovery.
• Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Preferred experience in government, transportation, financial services, healthcare, or other regulated environments.
Desired Attributes
• Customer-focused and curious about customer behavior and operational challenges.
• Comfortable working in ambiguous environments and using research, data, and experimentation to make decisions.
• Strong decision-making and prioritization skills.
• Ownership mindset with a focus on continuous improvement and measurable outcomes.
• Experience balancing policy, compliance, technology, and business requirements.
• Interest in improving government services through modern digital products and user-centered design.
Soft Skills
• Strong written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Ability to influence decisions and build stakeholder alignment without direct authority.
• Strong facilitation, collaboration, and active listening skills.
• Ability to manage competing priorities and make effective tradeoffs.
• Adaptable and resilient in fast-paced environments.
Education
• Bachelor's degree in a related field or equivalent professional experience.
• Relevant fields include Business, Public Administration, Information Systems, Computer Science, Engineering, Design, Human-Computer Interaction, Communications, or related disciplines.
• Product Management, Agile, Scrum, Service Design, UX Research, or Customer Experience certifications are a plus
Thanks
Mohd Furquan Rehan
rehan@talentportus.com
.