Retail Floor Lead

Summary

Revolution Global LLC is a welcoming space championing the beauty and wonder of the plant. Our mission is to provide the most inclusive, knowledgeable, and comfortable experience possible. Whether you are a long-time consumer or completely new to cannabis, our passionate team is here to help find exactly what you are looking for. We take great pride in partnering with people who are friendly, knowledgeable, and passionate about cannabis. This is Cannabis for People. Welcome to Revolution.

Revolution Cannabis is seeking a Full-Time Floor to support daily Dispensary Retail operations at our Schaumburg, IL Location. Our Floor Leads are essential to providing a welcoming, safe, and educational customer experience at Revolution Cannabis dispensaries. As a key member of the in-store Leadership Team, the Floor Lead assists in all administrative, compliance, and operational functions within a fast-paced, highly regulated retail environment. Floor Leads are passionate about cannabis and motivated to continually develop their knowledge to educate and guide both customers and team members. As the most senior non-management role on the floor, the Floor Lead's primary responsibility is the effective supervision and development of the Cannabis Guide team - bridging day-to-day operations with the management expectations set by the AGM(s) and GM.

As a Floor Lead at Revolution Cannabis, you will champion the beauty and wonder of the cannabis plant while modeling the leadership behaviors and professional standards that define our store culture. You are the bridge between our Cannabis Guides and store management - leading by example, holding the floor accountable, and ensuring every customer interaction reflects the Revolution experience. 

Essential Functions

Leadership and Team Supervision

• Supervise dispensary floor operations during assigned shifts, serving as the primary point of contact for Cannabis Guides in the absence of AGM or GM
• Model exemplary customer service, professionalism, and conduct standards for the team always
• Lead real-time coaching and floor-level feedback for Cannabis Guides on customer interactions, compliance, and operational tasks
• Lead conflict resolution with customers; de-escalate difficult interactions professionally and in alignment with company policy
• Communicate staffing concerns, operational issues, and team observations to management promptly and through appropriate channels
• Support new Cannabis Guide onboarding and deliver on-the-floor product knowledge and compliance training as directed by management

Customer Experience and Sales

• Consistently provide an exceptional, welcoming, and educational customer experience
• Conduct one-on-one customer consultations - guide customers through product selections based on their needs, experience level, and preferences
• Build genuine customer rapport and develop long-term brand loyalty
• Champion a concierge-style service culture - model floor presence and proactive customer engagement for the team

Compliance and Regulatory

• Intake customers and capture mandatory documentation based on state regulatory requirements, Illinois and Maryland respectively
• Accurately verify customer identification and eligibility per applicable state cannabis program requirements
• Conduct and accurately perform daily operational audits
• Prepare the location for state inspections - ensure all documentation, product, and operational standards are inspection-ready
• Maintain current working knowledge of the Illinois Adult Use Cannabis Program, Maryland Cannabis Administration regulations, and applicable federal laws
• Ensure all staff on shift adhere to standardized operational procedures including safety and security protocols
• Comply with all security and legal requirements - escalate any compliance concerns to management immediately

Operations and Cash Management

• Accurately utilize point-of-sale system for transactions, returns, voids, and inventory adjustments
• Perform supervisory cash management duties including register counts, tip management, and end-of-day cash reconciliation
• Execute key holder responsibilities - opening and closing duties, alarm management, and secure access protocols
• Electronically file and organize documents per company and regulatory requirements
• Answer telephone calls, schedule appointments as necessary, and support administrative functions
• Maintain a well-organized, clean, and welcoming dispensary environment at all times
• Arrive as a team player ready to take on any duties assigned by management

Attendance and Reliability

• Demonstrate consistent, reliable attendance and punctuality - as a key holder and floor supervisor your presence directly impacts store operations
• Work regular business hours including weekdays, weekends, evenings, and holidays as scheduled
• Be proactive in communicating scheduling conflicts and seeking coverage in accordance with company policy