Service Desk Specialist

Job Responsibility:

The Device Support Analyst responsibilities include, but are not limited to, the following:

• Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
• Reviews and recommends hardware solutions and processes associated with paperwork and/or follows assigned procedures for PCs, printers, and terminals
• Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory Arranges and schedules installation or modification with the customer
• Provides training to the customer as needed for the installation
• Maintains inventory, documentation, records, and reporting tools applicable to department standards Follows set procedures in managing trouble tickets
• Troubleshoots network connectivity across multiple hardware platforms including AS400 The Device Support Analyst reports to the Manager Device Support and Help Desk.
• This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office environment. When working in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Job Qualifications:

• Bachelors’ Degree or Associates Degree or 1 year experience or A or equivalent technical certification Experience with maintenance and/or setup of personal computers and peripheral equipment
• Knowledge of PCs, printers, and networking equipment