What are the responsibilities and job description for the Help Desk Technician position at Talent Groups?
We are seeking a skilled IT Support professional to provide technical assistance to staff and participants, both onsite and remotely.
Key Responsibilities:
- Provide hands-on and remote support for desktops, laptops (Windows, macOS, etc.), printers, scanners, and user VOIP desk phones.
- Set up, operate, and troubleshoot audiovisual equipment, document cameras, audio listening systems, and presentation software.
- Host and support remote video proceedings when required.
- Diagnose and resolve Tier 1 hardware and software issues; manage and respond to Tier 1 help desk tickets.
- Install, repair, replace, and maintain IT and AV equipment across Clients facilities statewide.