Help Desk Technician

We are seeking a skilled IT Support professional to provide technical assistance to staff and participants, both onsite and remotely.

Key Responsibilities:

• Provide hands-on and remote support for desktops, laptops (Windows, macOS, etc.), printers, scanners, and user VOIP desk phones.
• Set up, operate, and troubleshoot audiovisual equipment, document cameras, audio listening systems, and presentation software.
• Host and support remote video proceedings when required.
• Diagnose and resolve Tier 1 hardware and software issues; manage and respond to Tier 1 help desk tickets.
• Install, repair, replace, and maintain IT and AV equipment across Clients facilities statewide.