What are the responsibilities and job description for the Help Desk support position at Talent Groups?
We are seeking a customer-focused Help Desk Support Specialist to provide technical support and troubleshooting assistance in a fast-paced IT environment. The ideal candidate will have hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices, along with a strong understanding of endpoint security practices.
The candidate should possess excellent communication, problem-solving, and customer service skills, with a strong focus on delivering a positive end-user experience.
Required Skills & Qualifications:
3 years of experience providing technical support in a Help Desk or Service Desk environment.
Hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices.
Familiarity with endpoint security practices and device management.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service skills with a focus on end-user satisfaction and experience