What are the responsibilities and job description for the Help Desk Support position at Talent Groups?
Job Details
We have multiple locations: Mission Hills, CA / Tempa, FL / Orlando, FL (Onsite)
Responsibilities :
- Must have a valid driver s license, car insurance and dependable vehicle
- Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Tools/skills needed :
- Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
- Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
- Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Must have Skills :
- End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
- 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
- Experience with Android and Apple IOS support
- Must be able to lift up to 70 pounds
- You will be asked to perform this role in an office setting or other company location
Nice to have Skills:
- 2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment
- 2 years experience Microsoft Software Office Suite
- Knowledge of Active Directory, Citrix, Microsoft SCCM
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