What are the responsibilities and job description for the Help Desk/MDM Technician position at Talent Groups?
Provide hands-on technical support to participants during scheduled visits. Assist with mobile device setup, including phone porting, pairing Apple Watches, installing required applications, and configuring system settings. Ensure devices are properly connected, synchronized, and functioning. Troubleshoot basic issues, guide participants on device usage, and document setup progress while adhering to data privacy and study protocols.
Education & Experience
- Up to 0–2 years of relevant experience or an equivalent combination of education, training, and hands-on exposure
- Experience requirements indicate typical skill levels but are not the sole hiring criteria
Key Skills & Abilities
- Familiarity with clinical research or healthcare technology environments
- Knowledge of mobile device management (MDM) systems
- Experience in customer-facing or participant support roles
- Strong communication and customer service skills
- Ability to troubleshoot mobile phones and wearable devices
- Detail-oriented with strong multitasking ability
- Good analytical and problem-solving skills
Salary : $33