What are the responsibilities and job description for the Application Support Analyst position at Talent Groups?
- Conduct system analysis across the full SDLC for a transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing support.
- Assist in creating detailed specifications for system enhancements and modifications, documenting both functional and technical requirements.
- Configure application components, define foundational data elements, and maintain proper version control.
- Develop and update technical documentation such as troubleshooting guides, runbooks, and configuration manuals.
- Provide second-level support for issues related to application functionality, environment configuration, and system integrations.
- Investigate, resolve, and thoroughly document application issues reported by users or triggered by system alerts, escalating when necessary.
- Collaborate with internal IT teams (Server, Network, Database, etc.) or software vendors to resolve escalated issues.
- Manage user access administration, including account creation and permission updates.
Application Analyst
Talent Groups -
Boston, MA
Application Support Specialist
racapitalmanagementllc -
Boston, MA
Application Support Engineer
BioPoint Inc -
Wellesley, MA