What are the responsibilities and job description for the Application Support Analyst position at Talent Groups?
Conduct system analysis across the full SDLC for a transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing support.
Assist in creating detailed specifications for system enhancements and modifications, documenting both functional and technical requirements.
Configure application components, define foundational data elements, and maintain proper version control.
Develop and update technical documentation such as troubleshooting guides, runbooks, and configuration manuals.
Provide second-level support for issues related to application functionality, environment configuration, and system integrations.
Investigate, resolve, and thoroughly document application issues reported by users or triggered by system alerts, escalating when necessary.
Collaborate with internal IT teams (Server, Network, Database, etc.) or software vendors to resolve escalated issues.
Manage user access administration, including account creation and permission updates.
Hourly Wage Estimation for Application Support Analyst in Cambridge, MA
$36.00 to $49.00
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What is the career path for a Application Support Analyst?
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