What are the responsibilities and job description for the Front Desk/Office Manager position at Talent For Dental?
The Opportunity:
A Day In the Life Of:
We are an upcoming patient-centered denture clinic dedicated to serving with compassion and respect. While our doors are not yet open, we are building a strong team in advance to ensure everyone is trained and prepared for a smooth launch. Our mission is to provide high-quality, accessible care in a supportive and welcoming environment. We are seeking a reliable, organized, and people-focused individual to join us as a Front Desk Coordinator or Office Manager (depending on experience) and help shape the foundation of our new clinic.
A Day In the Life Of:
- Manage daily front desk operations, including patient check-in/check-out, scheduling, and verifying insurance eligibility
- Oversee phone calls, appointment reminders, and patient communications
- Ensure accurate documentation, billing, and records management
- Support the doctor and dental assistants by coordinating patient flow and maintaining clinic efficiency
- Handle financial transactions, insurance submissions, and reporting in alignment with clinic policies
- Supervise and train administrative staff (if applicable), ensuring smooth office operations
- Uphold excellent customer service and resolve patient concerns professionally
- Coordinate multi-step treatment plans (consults, impressions, try-ins, deliveries, follow-ups)
- Process insurance claims, financial transactions, and maintain accurate billing and records
- Support lab case tracking and communication between the clinic and dental labs
- Provide general patient education and assist with forms, consents, and post-treatment instructions
- Previous dental or healthcare office experience preferred (Medicaid billing experience a plus)
- Strong organizational, multitasking, and leadership skills
- Excellent communication and interpersonal abilities
- Proficiency in practice management software (Paycor, Dentrix, Eaglesoft, or similar)
- High school diploma required; associate’s or bachelor’s degree in business/healthcare administration preferred
What We Offer:
- Competitive pay based on experience
- Benefits package includes paid time off, paid holidays, and bi-weekly insurance stipend
- Opportunities for growth and training
- A supportive, team-oriented work environment focused on patient care
We are an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.