DIRECTOR OF OPERATIONS

DIRECTOR OF OPERATIONS

Industry: Multi-Site Healthcare Clinics
Location: On-site | Multi-location
Status: Exempt
Salary Range: $95,000 – $115,000 (DOE)
Reports To: Executive Leadership

ROLE OVERVIEW

We are partnering with a growing multi-site healthcare organization seeking an experienced Director of Operations to oversee day-to-day clinic operations, performance, and team leadership across multiple locations. This role ensures high-quality patient care, regulatory compliance, efficient workflows, and operational excellence.

The ideal leader brings strong healthcare operations experience, thrives in fast-moving environments, and excels at building structure, accountability, and consistent execution. This individual works closely with providers and care teams to support quality initiatives, including closing care gaps, completing Annual Wellness Visits, and strengthening documentation to improve outcomes.

KEY RESPONSIBILITIES

Clinic Operations & Workflow Management

• Lead daily operations across assigned clinic sites to ensure efficient patient flow, staffing, and resource management.
  

• Implement standardized processes and workflows for consistency and quality.
  

• Monitor operational metrics (wait times, staffing, patient feedback, productivity).
  

• Identify gaps and partner with leadership to execute improvement plans.
  
  

Leadership & Talent Management

• Lead, mentor, and develop clinic teams and supervisors.
  

• Partner with HR and leadership on hiring, onboarding, training, and performance management.
  

• Conduct regular site visits to ensure alignment and team engagement.
  

• Foster a culture of accountability, respect, and service excellence.
  
  

Compliance & Quality Oversight

• Ensure compliance with healthcare regulations and organizational policies (HIPAA, OSHA, safety protocols).
  

• Oversee facility safety, operational readiness, and policy adherence.
  

• Support audits and regulatory reviews.
  
  

Financial & Operational Awareness

• Support budgeting and monitor operational expenses.
  

• Identify opportunities for cost savings and efficiency.
  

• Maintain oversight of inventory to ensure clinics are properly equipped.
  
  

Revenue Cycle & Cross-Functional Partnership

• Collaborate with billing leadership to ensure effective workflows related to eligibility, documentation, and claims readiness.
  

• Identify operational drivers of denials or delays and support corrective measures.
  

• Strengthen alignment between front office, clinical teams, and billing operations.
  Note: This role partners with revenue cycle teams but does not directly own revenue operations.
  
  

Patient Experience

• Ensure a high standard of patient service across all locations.
  

• Support clinic managers in timely issue resolution.
  

• Monitor patient satisfaction and drive improvements.
  
  

QUALIFICATIONS

Required

• 3–5 years of experience in healthcare operations, clinic management, or multi-site leadership.
  

• Proven success leading teams in fast-paced, dynamic environments.
  

• Experience implementing workflows, operational processes, and compliance standards.
  

• Strong leadership, organizational, and problem-solving skills.
  

• Proficiency using operational systems and metrics.
  
  

Preferred

• Bachelor’s degree in Healthcare Administration, Business, or related field (experience may substitute).
  

• Experience with billing workflows or revenue cycle support.
  

• Multi-site operational leadership strongly preferred.
  
  

WHAT SUCCESS LOOKS LIKE

A successful Director of Operations brings:

• Structure to busy clinics
  
  Accountability to daily operations
  

• Leadership that strengthens morale
  

• Clarity to workflows
  

• Consistency in compliance
  

• Improvements in patient experience
  
  

WORK ENVIRONMENT

• On-site presence required across multiple clinic locations.
  

• Professional healthcare setting with moderate noise level.
  

• Includes medical office and exam room environments.
  

• Physical requirements include standing, walking, bending, and lifting up to 20–30 lbs as needed.
  

• Occasional stress typical of high patient/staff interaction settings.
  
  

WHY JOIN THIS ORGANIZATION?

• Opportunity to lead high-impact operations in a growing healthcare network.
  

• Supportive, mission-driven leadership.
  

• Competitive compensation and professional growth potential.
  

• Direct influence on clinic performance, team culture, and patient care quality.