Support Desk Coordinator / Admin. Assistant

Key Responsibilities

Customer Service & Client Support

• Answer and route incoming phone calls and emails.

• Receive, document, and track customer complaints and service requests.

• Follow up with clients to ensure concerns are resolved in a timely manner.

• Provide real-time updates to customers regarding open service issues.

• Maintain positive relationships with clients through professional communication.

Complaint Resolution

• Create and manage service tickets for customer concerns.

• Coordinate with operations managers and field supervisors to resolve issues.

• Monitor complaint status and ensure all follow-up actions are completed.

• Escalate urgent matters to management when necessary.

• Maintain accurate records of customer interactions and resolutions.

Customer Service Visits

• Conduct scheduled customer service visits and quality assurance inspections.

• Gather client feedback regarding service performance.

• Identify opportunities for service improvement.

• Document visit findings and communicate action items to operations teams.

Administrative Support

• Maintain customer records and service documentation.

• Assist with scheduling, reporting, and data entry.

• Prepare customer service reports and follow-up summaries.

• Support operations teams with various administrative tasks as needed.

Qualifications

• Strong customer service and communication skills.

• Professional phone and email etiquette.

• Ability to handle multiple tasks and prioritize effectively.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in Microsoft Office, Google Workspace, and customer management systems.

• Ability to work independently and as part of a team.

• Previous customer service, administrative, dispatching, or support desk experience preferred.

Salary : $19 - $20