What are the responsibilities and job description for the IT Support Specialist position at take2it?
Job Title
IT Support Specialist
Overview
We are seeking an IT Support Specialist to join a large IT program supporting the Department of Veteran Affairs. In this role, you will be responsible for deploying, imaging, and setting up a wide range of IT equipment across VA medical centers and offsite training locations. Your work will involve unboxing, configuring, and installing hardware such as PCs, laptops, monitors, printers, and network connections, ensuring smooth operations and excellent customer service. This position offers the opportunity to work in a dynamic environment, supporting critical healthcare infrastructure while providing technical support and troubleshooting expertise.
Education Requirements
A high school diploma or GED is required. Candidates with 8 years of experience working in a professional environment in lieu of a degree or bachelor’s in IT, CS, EE, or IS are also eligible.
Clearance Requirements
This role requires an active Public Trust clearance, which requires U.S. citizenship or a Green Card.
You Have:
- Minimum of 1-year experience in imaging and installing computer equipment
- Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
- Must have personal transportation available during work hours
- Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
- Will frequently need to be able to push carts carrying equipment
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
- Experience with conducting routine system administration tasks and logging data in system admin logs
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
- Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
- HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 years of experience
Nice If You Have:
- Experience with the ServiceNow ticketing system a plus
- Experience with the VA