What are the responsibilities and job description for the Business Analyst - ServiceNow position at Take-Two Interactive?
Who We Are
Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.
While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
THE CHALLENGE
An IT Business Solutions Analyst plays a key role in bridging the gap between business needs and technical solutions. They work closely with partners to understand business objectives, bring together and document requirements, and find opportunities for process improvement. By analyzing data, workflows, and systems, they design and recommend solutions that enhance efficiency, reduce costs, and support interpersonal goals. The role involves collaborating with multi-functional teams, assisting in vendor relationships, and ensuring the successful implementation of technology solutions, and ensuring smooth adoption by end-users. Ultimately, this role helps bridge business and technical needs.
What You’ll Take On
Partner Teamwork:
As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.
Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.
While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
THE CHALLENGE
An IT Business Solutions Analyst plays a key role in bridging the gap between business needs and technical solutions. They work closely with partners to understand business objectives, bring together and document requirements, and find opportunities for process improvement. By analyzing data, workflows, and systems, they design and recommend solutions that enhance efficiency, reduce costs, and support interpersonal goals. The role involves collaborating with multi-functional teams, assisting in vendor relationships, and ensuring the successful implementation of technology solutions, and ensuring smooth adoption by end-users. Ultimately, this role helps bridge business and technical needs.
What You’ll Take On
Partner Teamwork:
- Act as a liaison between business units and technical resources to ensure alignment on project objectives.
- Facilitate communication between collaborators to ensure expectations are clear and understood across departments.
- Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality.
- Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients.
- Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths.
- Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs.
- Create process maps, workflows, and data models to represent business processes and system integrations.
- Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement.
- Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements.
- Create process maps, workflows, and data models to represent business processes and system integrations.
- Work closely with technical teams to design system solutions and identify technical gaps or areas for improvement.
- Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals.
- Analyze business data to identify trends, difficulties, and determine areas for optimization.
- Assist in the development of reports and dashboards using business intelligence tools (e.g., Tableau, Power BI, SQL) to track key performance indicators (KPIs).
- Support project managers in planning, tracking, and reporting on project progress, risks, and status.
- Assist in leading project scope, timelines, and handling risks to successful project delivery.
- Knowledge of project management principles, including scope management, risk assessment, collaborator status, and timeline development.
- Ability to work under tight deliverables and handle various tasks or projects simultaneously.
- Present findings, solutions, and project status updates to senior leadership and stakeholders in a clear, concise manner.
- Prepare and deliver presentations or reports summarizing business analysis, solution design, and project outcomes.
- Identify potential risks or issues during the solution implementation phase and proactively mitigate them.
- Work across teams to address issues and find resolutions that minimize disruption to business operations.
- Assist in the coordination and delivery of training sessions across the EMEA and APAC regions, ensuring materials are relevant to regional needs.
- Provide ongoing support for regional communications, including crafting content for newsletters, announcements, and other internal updates specific to the EMEA and APAC regions.
- Aid in streamlining communication processes across various corporate entities, labels, and studios, ensuring clarity and consistency in messaging and workflows.
- Develop and distribute surveys to gather feedback, and analyze results to provide actionable insights that support business decisions and improve employee engagement.
- Develop test cases, conduct user acceptance testing (UAT), and validate that systems meet business requirements.
- Work with development teams to troubleshoot and resolve technical issues or defects during implementation.
- Provide hyper-care support, addressing questions or issues related to system functionality.
- Collaborate with IT teams to tackle sophisticated issues and ensure continuity of business operations.
- Develop test cases, conduct user acceptance testing (UAT), and validate that systems meet business requirements.
- Work with development teams to identify and resolve technical issues or defects during implementation.
- 3 years of relevant experience minimum 1 year of experience of building functional user requirements for ServiceNow implementation
- 1 year experience with ServiceNow ITSM and/or ITOM product suites
- Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field.
- Proven ability working directly with internal business customers in a support-type role.
- Proven ability assisting with product requirements, launching, and post implementation support.
- Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve.
- Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart.
- Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
- Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
- Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
- Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.
As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.