What are the responsibilities and job description for the Shop Manager – Customer Experience Leader position at Take 5 Oil Change?
Love Retail or Hospitality but Tired of the Late Nights?
At Take 5 Oil Change, we aren't just changing oil—we are changing the way people view automotive service. We operate a high-energy, fast-paced retail environment where exceptional customer experiences are the absolute core of our business.
We don't need mechanics. We need dynamic, people-first leaders from hospitality, retail, or restaurant backgrounds who know how to coach a team, connect with guests, and run a smooth operation.
No automotive experience? No problem. We provide full, paid training. If you know how to deliver world-class customer service and inspire a team, we’ll teach you the rest.What You’ll Do (The Role)
As our Shop Manager, you aren't stuck behind a desk drowning in paperwork. You are the face of the shop, leading from the front line.
- Champion the Customer Experience: Set the gold standard for guest satisfaction. You’ll ensure every customer receives fast, friendly, and transparent service that keeps them coming back.
- Coach & Mentor: Turn a group of individuals into a high-performing team. You’ll actively train, motivate, and develop your staff on the floor every day.
- Drive Daily Operations: Manage shop workflow, maintain inventory controls (low-dollar value), and uphold strict safety and quality standards.
- Build a Winning Culture: Create a positive, high-energy work environment where people enjoy coming to work and celebrate wins together.
Who You Are (The Requirements)
We are specifically looking for leaders who pride themselves on their hospitality and people skills.
- Proven Leadership: 1 years of supervisory or management experience, specifically in a customer-facing, fast-paced environment (e.g., Restaurant Shift Manager, Retail Store Supervisor, Hospitality/Hotel Lead, Guest Services Manager).
- Customer Service Obsessed: You genuinely love interacting with people, de-escalating issues with a smile, and building loyal guest relationships.
- Hands-on Hustler: You thrive on your feet, love a dynamic work environment, and prefer being active over sitting in an office.
- Great Communicator: You have outstanding communication skills and a professional, positive attitude that influences the whole room.
- Flexible Schedule: Willingness to work retail hours, including weekends.
What We Offer (The Perks)
- Competitive salary ($45k - $58.5k depending on experience)
- Paid Time Off (PTO)
- Generous Employee Discount
- Minimal administrative burden—focus on your team and your customers!
- A clear path for career growth and professional development
Take 5 Oil Change is an equal opportunity employer. People with a criminal record are encouraged to apply.
Job Type: Full-time
Pay: $49,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- New Haven, IN 46774 (Required)
Work Location: In person
Salary : $45,000 - $58,500