What are the responsibilities and job description for the District Manager position at Take 5 Oil Change?
Join the Team at Take 5 Oil Change
At Take 5 Oil Change, we're more than just a quick oil change company—we're a people-first organization committed to delivering an exceptional customer experience while developing great leaders. With over 35 years of industry experience and more than 90% of our field leadership promoted from within, we believe in investing in our people and providing opportunities for long-term career growth.
Our signature stay-in-your-car experience sets us apart, and we're looking for passionate leaders who thrive in a fast-paced environment and enjoy developing high-performing teams.
Position Summary
The District Manager is responsible for leading the operations, financial performance, and people development of multiple Take 5 Oil Change locations within an assigned market. This position partners closely with Store Managers to drive sales growth, improve operational performance, maintain exceptional customer service, and build a culture focused on safety, accountability, and leadership development.
The ideal candidate is a hands-on leader who enjoys coaching others, analyzing business performance, and leading by example.
What You'll Do
Operations & Performance
- Lead the daily operations of multiple Take 5 Oil Change locations.
- Ensure every location consistently delivers fast, friendly, and accurate service.
- Monitor key performance indicators including sales, car count, labor, productivity, customer satisfaction, and profitability.
- Conduct regular store visits, operational reviews, and business audits.
- Ensure company operating procedures and safety standards are consistently followed.
Leadership & Team Development
- Recruit, hire, coach, and develop Store Managers and Assistant Managers.
- Build high-performing teams through ongoing coaching, accountability, and leadership development.
- Identify and develop future leaders through succession planning.
- Conduct regular performance reviews and create development plans for management teams.
- Foster a culture built on teamwork, integrity, recognition, and continuous improvement.
Customer Experience
- Ensure every customer receives an outstanding Take 5 experience.
- Resolve escalated customer concerns quickly and professionally.
- Drive improvements in customer satisfaction and Net Promoter Score (NPS).
- Promote a culture where exceptional service is the standard.
Financial Management
- Manage district sales, expenses, labor, and profitability.
- Analyze financial reports and operational metrics to identify opportunities for improvement.
- Develop and execute action plans that drive revenue growth and operational efficiency.
- Ensure inventory and expense controls are maintained across all locations.
Safety & Compliance
- Promote a safety-first culture across every location.
- Ensure compliance with company policies, OSHA standards, and all local, state, and federal regulations.
- Investigate incidents and implement corrective actions when necessary.
Qualifications
- Bachelor’s degree in business, Management, or a related field preferred.
- Minimum of five years of multi-unit leadership experience in automotive service, retail, restaurant, or another customer-focused service industry.
- Demonstrated success leading multiple teams and improving operational performance.
- Strong leadership, coaching, communication, and interpersonal skills.
- Ability to analyze financial reports and use data to drive business decisions.
- Excellent organizational, planning, and problem-solving skills.
- Valid driver's license with the ability to travel regularly throughout the assigned district.
Why Take 5?
- Competitive salary with bonus opportunities
- Medical, dental, and vision benefits
- Paid vacation and holidays
- Simple IRA with company match (where applicable)
- Career advancement opportunities with a company that promotes from within
- Ongoing leadership development and training