Return Coordinator for Takara Belmont

General Purpose of Position:

• As a Returns Processing and Returns Request Handling Specialist, your primary responsibility will be to manage and facilitate the returns process efficiently and address customer requests for returns.
• This role requires meticulous attention to detail, effective communication with customers, and collaboration with various departments to ensure a smooth and satisfactory returns experience.

Job Duties and Responsibilities:

• Upon receiving a customer's request for a return, promptly initiate communication via phone or email to ensure swift contact and provide appropriate assistance.
• Verify information provided by the customer, including reasons for the return, product condition, and shipment details. Respond appropriately based on the confirmed information.
• Clearly explain the return process and necessary procedures to the customer.
• Execute the retrieval procedure for items requested for return. Collaborate with the shipping department as needed to ensure a smooth retrieval process.
• Verify the received items, promptly hand them over to the inspection team, and, if necessary, expedite communication of inspection results.
• Input information into the database to maintain transparency in the returns process.
• Provide clear and accurate information to the refund processing department for a seamless transition.
• Collaborate with various departments to address any issues related to returned items, proposing solutions to the customer.

Qualifications and Skills:

• Previous experience in customer service or returns management is desirable.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to collaborate with cross-functional teams.

And additional responsibilities delegated by management.

This position offers an opportunity to contribute to the customer satisfaction process by ensuring a positive experience during returns and addressing customer concerns effectively.

Educational Requirements:

• High School Diploma or equivalent
• Some training in mechanical devices
• Some training in electronics
• Some training in Personal Computer usage

Training &/or Experience:

• Extensive experience in Technical and Customer Service
• Some experience in mechanics, electronics, and Personal Computers

Knowledge, Skills & Abilities:

• Knowledge of general mechanics and electronics.
• Knowledge of Personal Computers and Microsoft software.
• Prior experience with Dynamics GP and SalesPad is advantageous.
• Ability to provide excellent customer service.

Special Requirements:

• Ability to occasionally lift up to 50 lbs.
• Must have knowledge of and experience in using a multi-meter.
• This position has frequent contact with Takara Belmont & non-Takara Belmont customers.
• This position has liaison duties with Takara Belmont and non-Takara Belmont personnel as required.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Somerset, NJ 08873: Relocate before starting work (Required)

Work Location: In person