Commercial AV Field Service Technician

Commercial AV Field Service Technician

Requirements to Apply: This is a senior, customer-facing field service role. Candidates must have 5 years of commercial AV experience, strong computer proficiency (including comfort using AI-based tools for troubleshooting and documentation), and the ability to serve as the primary on-call contact for the Cleveland, market. Reliable personal vehicle required (car, truck, or van); transportation is not provided. This is demanding, hands-on field work — long days, frequent driving, and after-hours availability should be expected.

About TAIV
TAIV is a fast-growing technology company that replaces live TV commercials in bars and restaurants with venue-specific content and targeted advertising. We also deploy standalone digital signage in gas stations and retail environments. TAIV operates in 3,500 live locations nationwide and continues to expand.

The Role
TAIV is seeking a Commercial AV Field Service Technician to manage installation, service, and technical support across the Cleveland market. This individual is the senior technical resource for the region — responsible for resolving complex AV issues, supporting venue partners directly, and maintaining consistent, high-quality service delivery. The role combines hands-on AV work with customer service responsibilities and requires someone who can work independently, manage a demanding schedule, and represent TAIV professionally under pressure.

Responsibilities

• Act as the primary technical point of contact for the Cleveland market, responding to calls, texts, and emails from venue staff and internal teams, including outside standard business hours
• Install, configure, and service TAIV AV hardware, including restaurant/bar AV and matrix systems
• Independently diagnose and resolve signal, power, and connectivity issues
• Use computers, diagnostic software, ticketing systems, and AI-based tools daily to troubleshoot issues and document work
• Travel to 2–4 commercial locations per day using a personal vehicle
• Provide on-call support for urgent venue issues as the market's escalation point
• Maintain professional, consistent communication with venue owners, staff, and TAIV leadership
• Support and guide additional technicians as the Cleveland market grows

Qualifications

• 5 years of commercial AV experience — required
• Hands-on experience with matrix systems and structured technical troubleshooting
• Strong computer proficiency; comfortable using AI-based tools in daily work
• Reliable personal vehicle, valid driver's license, and insurance — required
• Comfortable using ladders in commercial environments
• Strong customer service and communication skills; able to manage difficult situations professionally
• High school diploma or equivalent required
• English required; Spanish preferred
• Willing and able to be on call, including some evenings and weekends, and to manage a physically demanding daily schedule

Benefits:

• Health insurance

Application Question(s):

• You must have your own reliable transportation, this is non Negotiable.

You will be visiting 2-4 Partners each weekday. Mileage reimbursement is set at the current government rate.