TAIT Crew Resource Manager

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The TAIT Crew Resource Manager is at the center of smooth day-to-day functioning of the TAIT Crew team. This person is central to communication between TAIT Crew and other departments, acting as the easily accessible “face” of the group. They are essential to the team staying on top of scheduling, project staffing, team metrics/reporting, and management of coordinators. Last, this role provides leadership support for TAIT Crew management, including some administrative tasks. It is key to this role’s success for the individual to be organized, communicative and proactive.

Essential Responsibilities & Accountabilities

• Oversees the scheduling of the TAIT Crew team on tours: Tracks schedule requests, suggests possible scheduling options, runs scheduling meetings with the TAIT Crew leadership team, maintains up-to-date systems for schedule visibility
• Maintains TAIT Crew ERP system, including job creation and scheduling
• Approves departmental timesheets & checks for accuracy
• Assists with filing touring immigration paperwork
• Oversee crew databases and contact sheets
• Books travel for TAIT Crew members
• Coordinates TAIT Crew onboarding and training
• Coordinates recruitment travel and interview schedules, participates in TAIT Crew employee interview tours and/or lunches
• Orders, coordinates, and maintains the TAIT Crew tool/workbox program
• Responsible for ordering, tracking, and distributing TAIT Crew swag
• Creates labor quotes for tours
• Tracks labor invoicing for TAIT Crew staffed tours
• In future, once coordinator role is hired: acts as line manager for departmental coordinators
• Provides regular status reports and updates to the TAIT Crew leadership team
• Works closely with Integration resource management team for support and planning
• Adhere to all company safety policies and procedures
• Attend meetings, seminars, and training sessions as required
• Performs assigned duties according to the policies and expectations prescribed by the company
  
  

To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.

Other duties may be assigned to meet business needs.

Minimum Qualifications

To perform the essential responsibilities, individuals must have the following level of education and experience, or equivalent combination. Additionally, the following certifications, knowledge, skills, or physical requirements are necessary for the position.

• Undergraduate degree required or 5 years in an equivalent role
• Experience booking travel
• 2 Years of experience in Entertainment
• Advanced user of MS Office and Excel formulas
• ERP experience preferred
• Basic understanding of Entertainment Industry terms and expectations
• Able and willing to be based in office environment full-time
  
  

Working Conditions and Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.)

Work Conditions of the Role

• Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises
• Work environment involves some exposure to hazards or physical risks which require following basic safety precaution
• Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location
• Ability to work in “entertainment conditions” including a wide variety of working places such as shops, dark backstages, catwalks at height, construction areas, and cruise ships
  
  

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.