Salesforce Analyst

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

TAIT is seeking a Salesforce Analyst to act as a key intermediary between business stakeholdersand

technical delivery teams. This role is responsible for translating business needs into clear, actionable

requirements that support Salesforce configuration, enhancements, and integrations, as well as downstream analytics and reporting in Power BI.

The Salesforce Analyst will work across multiple business functions to define scope, manage demand, support solution delivery, and ensure that Salesforce workflows, configuration, and reporting solutions meet business requirements and quality standards. Key Responsibilities

Requirements & Business Analysis

• Partner with business stakeholders to gather, analyze, and document business, functional, and reporting requirements related to Salesforce
• Facilitate workshops and discovery sessions to understand business processes, pain points, data needs, and desired outcomes
• Translate business needs into:
• Functional requirements
• User stories and acceptance criteria
• Process flows and data definitions
• Clearly define scope, assumptions, dependencies, and success criteria for Salesforce initiatives and enhancements
• Maintain comprehensive and up-to-date requirements documentation aligned with Salesforce standards and TAIT governance practices
  
  

Salesforce Build & Run Support

• Prepare detailed hand-off documentation for Salesforce build and run teams, including:
• Configuration requirements (objects, fields, validation rules, flows, page layouts, permissions)
• Workflow and automation logic (Flows, approvals, triggers where applicable)
• Data model impacts and field-level details
• Collaborate with Salesforce Administrators, Developers, and Architects to ensure requirements are understood and feasible
• Support release planning by clarifying requirements, priorities, and dependencies
• Test and validate Salesforce configuration, workflows, and automation against defined acceptance criteria
• Support user acceptance testing (UAT), defect triage, and issue resolution
  
  

Analytics & Power BI Enablement

• Act as the primary liaison between business teams and Power BI developers for Salesforce-based analytics
• Produce clear technical hand-off documentation for analytics teams, including:
• Data sources, objects, and field mappings
• Business logic, calculations, and KPIs
• Filtering, security, and data refresh requirements
• Validate Power BI datasets, dashboards, and reports to ensure accuracy, completeness, and alignment with business expectations
• Ensure consistency between Salesforce configuration and downstream analytics outputs
  
  

Demand & Prioritization Management

• Intake and assess Salesforce-related requests from multiple business teams
• Support prioritization of requests based on business value, urgency, effort, and platform impact
• Maintain visibility into the Salesforce backlog, request status, and delivery timelines
• Communicate priorities, progress, blockers, and risks to stakeholders and leadership
  
  

Data Quality & Governance

• Develop and maintain a strong understanding of TAIT’s Salesforce data model and reporting architecture
• Identify data quality issues, gaps, or inconsistencies impacting workflows or reporting
• Work with platform and business teams to resolve data-related issues and improve data governance
  
  

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Required Qualifications

• 2 years of experience in a Salesforce Analyst, Business Analyst, or similar role
• Strong experience documenting business and functional requirements for Salesforce platforms
• Hands-on knowledge of Salesforce configuration concepts (objects, fields, flows, validation rules, reports, dashboards)
• Experience supporting analytics or BI tools, preferably Power BI
• Strong understanding of business processes, data structures, and KPIs
• Excellent written and verbal communication skills, with the ability to bridge business and technical teams
  
  

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Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Platform App Builder)
• Experience working in complex, multi-functional or global organizations
• Familiarity with Agile, Scrum, or hybrid delivery methodologies
• Experience supporting Sales Cloud, Service Cloud, CPQ, or Professional Services use cases
  
  

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Core Competencies

• Requirements elicitation and documentation
• Salesforce functional analysis
• Workflow and configuration validation
• Analytics and reporting enablement
• Prioritization and demand management
• Stakeholder communication and facilitation
• Attention to detail and data accuracy
  
  

TAIT Benefits

Competitive medical, dental, and vision insurance plans

Health Savings Account (HSA) with employer contributions (HDHP plans)

Flexible Spending Accounts (Medical & Dependent Care)

Employer-paid life insurance with optional supplemental coverage

Employer-paid Short-term with optional long-term disability insurance

401(k) retirement plan with company match

Paid parental leave

Employee Assistance Program (EAP)

Wellness stipends

Voluntary benefits (e.g., accident, critical illness)

Paid vacation and 12 holidays

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.