Quality Assurance Coordinator

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

The role reports directly into QHSE and provides global support to the Quality Manager (QA) in strengthening TAIT's quality assurance framework, reporting, governance, and improvement activity. This is a hands-on quality role intended to support consistent quality performance across functions and regions, rather than a role assigned to a single business area.

The role will work closely with the Quality Manager (QA), regional QHSE leads, operational teams and functional stakeholders to support the maturity of quality processes, issue management and continuous improvement across TAIT.

Responsibilities

• Support the Quality Manager (QA) as a global quality focal point across TAIT's operational and functional areas.
• Work closely with the Quality Manager (QA) to support quality assurance strategy, governance, reporting, and consistent ways of working globally.
• Lead or support NCR/IPI analysis, root cause reviews, defect investigations, and quality improvement activity across regions and functions.
• Conduct and support QC spot checks, process checks, and verification activity to ensure effective controls are in place and continuously improved.
• Support technical certifications, compliance requirements and product approvals where quality input is required, including but not limited to UL, CE and UKCA.
• Participate in design, production, project and operational reviews where quality risk, customer expectations or repeat issues require focused support.
• Support Lessons Learned processes across product lines, projects, regions and functions, ensuring outputs are captured and translated into improvement actions.
• Develop and support fit-for-purpose quality processes that improve consistency, repeatability, reliability, and customer outcomes.
• Conduct process verification audits and contribute to continuous improvement initiatives across the global business.
• Support Material Review Board (MRB) activity where required, working with Procurement, Production, Engineering and operational teams to resolve material or supplier-related quality issues.
• Engage with engineering, production, project delivery, procurement and regional teams to embed quality principles early and consistently across the lifecycle.
• Support a strong understanding of customer expectations and help translate these into quality requirements, reporting, feedback loops, and improvement priorities.
• Identify and/or deliver quality-related training in collaboration with the Quality Manager (QA), LiNC and Learning & Development teams to promote quality awareness, upskilling, and consistency of approach across the business.
  
  

Qualifications

• 2 years of experience in QA, QC, investigation, operational support, manufacturing, project delivery or technical lifecycle environments.
• Effective communicator with the ability to engage and influence cross-functional teams globally.
• Experience working with cross-functional teams such as procurement, engineering, production, project delivery and operations in a global context.
• Quality-oriented, with experience in Quality Assurance (QA), Quality Control (QC), NCR/IPI management, root cause analysis, testing, certification, and compliance frameworks such as ISO 9001.
• Comfortable navigating both detailed quality issues and system-level process improvements.
• Proactive in identifying risk, improvement opportunities, and preventative actions.
• Capable of supporting or delivering training that reinforces quality expectations and best practices across operational and technical disciplines.
  
  

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.