Director, Revenue Operations

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

We are seeking a highly strategic and data-driven senior leader to lead our Global Revenue Operations (RevOps) function. This leader will be responsible for building, optimizing, and scaling the systems, processes, and insights that power our commercial engine across the media and entertainment business. By leveraging metrics, analytics, and performance management, this role ensures alignment between sales, marketing, finance, and client services to maximize revenue growth, pipeline health, and operational efficiency.

The ideal candidate is both a strategist and operator—someone who thrives on turning complex data into actionable insights, shaping go-to-market strategy, and driving measurable outcomes.

Responsibilities

Revenue Strategy & Alignment

• Design, document, and implement the end-to-end revenue process, including clear gates and handoffs; secure organization wide buy in and adoption.
• Lead insights into renewal, expansion, churn, and post-sale performance signals.
• Act as a thought partner to business development leadership on pricing strategy, discount governance, and approvals.
• Diagnose and resolve bottlenecks across the system (e.g., contracting issues, resourcing gaps) to remove friction to revenue.
• Partner closely with marketing; run Rev Ops as a function that “follows the customer journey” and supports revenue across it.
• Leverage AI practically in tooling and workflows to improve effectiveness.
• Lead as a “leader of leaders”: operate across the whole system, influence through credible storytelling and align pirate culture teams toward shared ways of working.
• Unlock revenue forces indirectly (this role is not a quota carrier) by improving process, insight, and cross functional execution.
• Develop and oversee revenue forecasting models, pipeline health metrics, and reporting dashboards to enable proactive decision-making.
• Integrate Sales Operations Function and Best practices as need with M&A Partnerships
  
  

Operational Excellence

• Build and lead a high-performing Revenue Operations team that supports sales enablement, analytics, CRM administration, and process optimization.
• Align the organization to the CRM and a disciplined pipeline management approach; establish the cadences and hygiene required to run it well.
• Standardize processes for lead management, pipeline governance, and account segmentation to drive scalable revenue growth.
• Implement and optimize sales technology stack (CRM, analytics platforms, forecasting tools) to maximize efficiency and adoption.
• Ensure highest level standards are met data integrity, security, and governance (AI and CRM, etc.)
• Partners closely with the People Operations team to design and implement sales incentive programs, as well as broader recognition and reward initiatives.
  
  

Data-Driven Insights & Performance Management

• In partnership with Business Development leadership, create and manage KPIs that measure sales effectiveness, pipeline velocity, win rates, and customer lifetime value.
• Provide actionable insights to leadership through rigorous data analysis and sales performance.
• Translate metrics into strategic recommendations that improve productivity, revenue yield, and client satisfaction.
  
  

Leadership & Influence

• Act as a trusted advisor to leadership on revenue performance, risks, and opportunities.
• Lead change management efforts to embed a metrics-first culture across commercial teams.
• Mentor and develop team members to build future leaders within the RevOps function.
  
  

To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.

Other duties may be assigned to meet business needs.

Position Requirements

• Education: Bachelor's degree in Business Administration, Management, Finance, Accounting, Economics, or similar field.
• 15 years of progressive experience in Revenue Operations, Sales Operations, or Commercial Strategy roles, with at least 5 years in a senior leadership capacity.
• Proven success in the media, entertainment, or related industries with a strong understanding of complex deal structures, B2B/B2B2C sales, and partnership models.
• Deep expertise in sales analytics, forecasting, pipeline management, and KPI development.
• Strong technical background in CRM (Salesforce or equivalent), BI/reporting tools, and sales enablement platforms.
• Exceptional leadership, influencing, and stakeholder management skills.
• Track record of using data and metrics to drive significant sales outcomes.
  
  

TAIT Benefits

• Competitive medical, dental, and vision insurance plans
• Health Savings Account (HSA) with employer contributions (HDHP plans)
• Flexible Spending Accounts (Medical & Dependent Care)
• Employer-paid life insurance with optional supplemental coverage
• Employer-paid Short-term with optional long-term disability insurance
• 401(k) retirement plan with company match
• Paid parental leave
• Employee Assistance Program (EAP)
• Wellness stipends
• Voluntary benefits (e.g., accident, critical illness)
• Paid vacation and 12 holidays
  
  

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.