What are the responsibilities and job description for the Spa Front Desk Receptionist position at Tailwater Lodge?
Description:
SPA FRONT DESK RECEPTIONIST| TAILWATER LODGE
Set on the scenic banks of the Salmon River, Tailwater Lodge, part of the Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there’s something for everyone.
Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently hiring a Part-Time Spa Front Desk Receptionist. This position offers approximately 10–20 hours per week (weekdays and weekends).
Job Duties: (include, but not limited to)
- Warmly greet and assist guests with check-in, billing and check-out process
- Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
- Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
- Accurately book, change and cancel spa appointments
- Be highly knowledgeable about all spa retail products and assist guests with spa retail purchases
- Conduct tours of the spa facilities for potential guests when requested by management
- Possess a thorough sales knowledge of all spa services, rates and retail product costs
- Maintain a thorough knowledge of general facility programs and services, and be able to explain them to guests
- Make reminder phone calls to guests about their appointments as requested
- Regularly check the relaxation lounge and locker rooms for areas that will need tidying up
- Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc.
- Accurately promote and provide detailed descriptions of retail products, sales and special promotions
- Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested guests at reception desk
- Keep Spa Reception Desk and lobby reception areas immaculate
- Must have open availability, including weekends
- Protect the privacy of all guests and handle with discretion any information they may provide to the spa
- Maintain a presence of calm composure, even in the most stressful situations
- Work diligently to support the Tailwater Spa hospitality and team philosophy throughout the facility
- Comply with all departmental and company policies
- Maintain personal appearance and grooming standards consistent with the management’s standards
- Maintain accurate Tailwater Spa information through daily use of email and other forms of communication
Qualifications:
- Excellent telephone etiquette and communication skills
- Must be Warm, enthusiastic and hospitable personal manner
- Good organizational skills and detail orientation
- Previous experience in working with the public both in person and by telephone
- Confidence and experience in dealing with guest relations and complaints
Become Part of Our Team and Enjoy:
- Paid Sick Time for all employees
- Paid Time Off for Full Time Employees
- 401K with Employer Matching
- GO Hilton Team Member Travel Rewards