Field Instrumentation Specialist

Position Title: Field Instrumentation Specialist
Location: Cincinnati, OH
Work Arrangement: Hybrid

Our client is a trusted leader in providing scientific products, diagnostic tools, technical expertise, and personalized customer support to laboratories, researchers, and healthcare professionals. The company takes a personalized approach to serving customers through focused guidance, responsive support, and having the expertise needed to help clients make informed decisions. They are seeking a Field Instrumentation Specialist to deliver exceptional customer service through the field installation, maintenance, and technical servicing of medical and diagnostic equipment.

Position Summary:
The Field Implementation Specialist is responsible for installing, maintaining, troubleshooting, and repairing laboratory and diagnostic instrumentation to ensure optimal performance and compliance with industry standards. This role demands technical expertise, mechanical aptitude, strong critical thinking skills, and exceptional communication and interpersonal skills, with a customer-focused approach to support laboratory professionals and facilities.

Essential Duties and Responsibilities:
The essential functions include, but are not limited to, the following:

• Installation and Setup: Install and configure medical instrumentation at client sites, ensuring proper functionality and adherence to specifications.
• Maintenance: Perform regular preventative maintenance to ensure the reliability and longevity of medical devices.
• Troubleshooting and Repairs: Diagnose and resolve technical issues, minimizing equipment downtime and ensuring optimal performance.
• Customer Support: Provide technical guidance and training to customers on the proper use and maintenance of equipment, clearly communicating complex technical and scientific concepts to laboratory staff and clinicians of varying technical backgrounds.
• Compliance: Ensure all services and repairs comply with regulatory standards and manufacturer guidelines.
• Documentation: Maintain detailed service records, including maintenance logs, repair reports, complaints, and client interactions.
• Inventory Management: Monitor and manage spare parts and tools inventory to ensure timely repairs and maintenance.
• Collaboration: Work closely with sales, engineering, and customer support teams to address client needs and feedback.
• Demonstrations: Conduct instrument demonstrations for customers both on video and in person.
• Conferences: Attend trade shows to provide technical information and assist with regulatory compliance in promotional activities.
• Handle other projects, duties and responsibilities as assigned.

Travel Requirements:

• Up to 50% travel within the United States and Canada with potential for overseas travel.

Education and Experience

• Bachelor’s Degree or 7 years of equivalent experience in Biomedical Sciences, Biomedical Engineering, or a related field.

Essential Skills:

• Proficient in using diagnostic tools, technical manuals, and software applications.
• Proficient in the use of MS Office (Word, Excel, PowerPoint, Outlook)
• Outstanding verbal and written communication and interpersonal abilities, with the proven ability to explain complex technical and scientific information clearly, build rapport, and maintain professional composure in customer-facing settings.
• Excellent problem-solving skills with the ability to work under pressure and meet deadlines.
• Strong communication and engagement interpersonal skills to interact effectively with clients and team members, including active listening and the ability to translate technical detail for non-technical audiences.

Attributes:

• Must have a strong work ethic and a reputation for the highest degree of integrity and mature business judgment.
• Strong ability to collaboratively engage with leaders of the company and customers to create, identify, and implement solutions to further the effectiveness of the business.
• Has a strong ability to generate ideas, show creativity, and provide solutions.
• Has little need for close management supervision and direction and is comfortable and effective in an informal operating environment.
• Must be able to work with diverse employees, partners and customers from all parts of the world.
• Ability to professionally maintain composure and effectiveness under pressure and changing conditions.
• Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.
• Ability to negotiate conflict and facilitate conflict resolution while maintaining strong working relationships at all levels of an organization.
• Uses outstanding verbal and communication skills, with poise and confidence to interact with all levels of management.
• Ability to manage high volumes of work, execute tasks in a timely manner with strong work quality and accuracy.
• Strong team player, internally with the management team and within the business as well as with customers.
• Strong ability to provide options to internal and external customers.
• Develops realistic action steps, identifies potential problems and solutions.
• Ability to effectively work within an ambiguous work environment while exhibiting adaptability and flexibility in response to business priorities and initiatives.
• Strong ability to shift priorities with rapid change.
• Ability to recover quickly from setbacks and progress forward with new or alternative solutions.
• Works collaboratively and willingly shares information.
• Builds trusting and collaborative relationships with leadership and the team.
• Excellent interpersonal and communication skills required.
• Proven ability to prioritize and multitask.
• Must enjoy an entrepreneurial environment that often requires developing processes or procedures.
• Ability to handle and protect sensitive information in a confidential and professional manner.
• Ability to handle multiple tasks and to coordinate efforts with other departments as required.
• Advanced problem-solving, time management, and decision-making skills required.
• Advanced written and verbal communication skills, with the ability to partner effectively with all levels of staff.
• Proven ability to meet goals and objectives

Pay: $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor's (Preferred)

Location:

• Cincinnati, OH 45069 (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Cincinnati, OH 45069

Salary : $80,000