What are the responsibilities and job description for the Account Representative position at Tailored Marketing?
Tailored Marketing, a growing sales and business consulting firm, is seeking a Account Representative in Merrillville, IN, to support and represent Frontier’s industry-leading telecommunications services. This role is well-suited for individuals who enjoy helping others, learning new systems, and communicating confidently in a professional environment. As an Account Representative, you’ll play a key part in connecting customers with the right wireless, internet, and mobile solutions for their needs.
About the Role
As an Account Representative, you will use your product knowledge and problem-solving skills to assist customers, answer questions, and ensure each interaction is handled with care and accuracy. The Account Representative will work across multiple platforms to update customer accounts, schedule appointments, and resolve service inquiries while maintaining a professional and supportive approach.
Key Responsibilities of an Account Representative
- Educate customers on Frontier’s wireless, internet, and bundled service options to help them choose the best fit for their household needs.
- Guide customers through the onboarding process, including documentation, verification, and service activation.
- Accurately update customer profiles and track engagement in CRM systems to support ongoing account management.
- Respond to customer inquiries through approved communication channels, ensuring timely and courteous resolutions.
- Work collaboratively with sales and technical teams to troubleshoot issues and coordinate service improvements.
- Review customer feedback and usage data to identify opportunities for service upgrades or additional support.
- Represent Tailored Marketing and Frontier as a professional Account Representative, focused on trust, reliability, and client satisfaction.
What You’ll Gain as a Account Representative
- Strengthened communication, multitasking, and customer relationship skills.
- Hands-on training designed to build confidence and product knowledge from day one.
- Clear pathways for career advancement into leadership or specialized support roles.
- A positive and team-oriented environment that rewards initiative, professionalism, and performance.
Qualifications for a Account Representative
- High school diploma or GED required; some college coursework in business, communications, or information technology is a plus.
- Previous experience in customer service, retail, or technical support is helpful but not required.
- Strong verbal and written communication skills with the ability to simplify technical concepts for customers.
- Comfortable using CRM platforms and digital tools to manage tasks and record customer interactions.
- Professional, adaptable, and dependable with a strong commitment to providing excellent customer experiences.
Job Type: Full-time
Pay: $1,200.00 - $1,800.00 per week
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $1,200 - $1,800