What are the responsibilities and job description for the Pipeline: Customer Service Representative - Senior (6-10 years) position at Tailored Management?
Job Title : Customer Service Specialist II
Location : Onsite - 1945 Northwestern Dr, El Paso, TX 79912
Schedule : 8-hour shifts between 8 AM and 8 PM
Pay : $22.86 / hr on W2, weekly pay; optional benefits
Estimated Start Date : October 21
Contract : 6-month initial contract
Contract Extension or Conversion to FTE : Based on performance, attendance, and business need
Access to Health Benefits
Overview :
We are seeking a Customer Service Specialist II to join our Retirement Services Support Team. This role involves managing customer inquiries related to IRA and brokerage accounts, handling contribution inquiries, and addressing navigation issues. The ideal candidate will have strong technical skills, excellent customer service abilities, and a proven track record of effectively managing high-volume call environments.
Key Responsibilities :
- Handle 25-30 customer calls per day, addressing inquiries related to IRA accounts, brokerage accounts, and contributions.
- Provide exceptional service with clear communication and effective de-escalation techniques.
- Navigate complex issues and provide resolutions with a high degree of accuracy.
- Maintain accurate records and manage call-related data efficiently.
- Demonstrate flexibility and adaptability in handling various operational issues.
Qualifications :
Training :
Schedule :
Salary : $23
