What are the responsibilities and job description for the Customer Service Specialist position at Tailored Adhesives?
Tailored Adhesives, headquartered in Hickory, North Carolina, has been a trusted adhesive manufacturer since 1977, serving customers across North and Central America. Specializing in custom-tailored formulations, the company provides innovative adhesive solutions, including hot melts, water-based adhesives, resins, and more, for industries like furniture, automotive, packaging, and construction. With a focus on operational efficiency, their expert team of sales representatives, chemists, and technical staff collaborates directly with clients to ensure optimal adhesive performance. As a family-owned business, Tailored Adhesives is committed to long-term relationships, offering stability, agility, and unmatched customer support.
We are seeking a Customer Service Specialist for a full-time, on-site role located at our headquarters in Hickory, NC. This role involves providing exceptional customer support through phone, email, and in-person communication. Key responsibilities include managing customer inquiries, resolving issues promptly, ensuring a positive customer experience, and maintaining satisfaction by addressing client needs effectively. Additionally, the Customer Service Specialist will serve as an essential liaison between customers and internal departments, fostering efficient communication and strong relationships.
- Proven experience in Customer Support and ensuring Customer Satisfaction
- Strong skills in Customer Service and enhancing overall Customer Experience
- Professional Phone Etiquette and excellent communication skills
- Ability to problem-solve, multitask, and work in a fast-paced environment
- Strong organizational skills with attention to detail
- Proficiency in standard office software and CRM platforms is a plus
- Bachelor’s degree in a relevant field or equivalent professional experience
- Knowledge of manufacturing or related industries is advantageous