Tour Coordinator

The Who

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.

You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Tour Coordinator you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Provide high level customer service and coordinate variety of administrative tasks related to the management of client travel requirements within touring department.
• Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately.
• Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues.
• Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution.
• Create and update movement and flight sheets and ensure all Touring procedures are followed consistently.
• Assists in training of new staff at assistant level.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.
• Perform other duties as assigned.
  
  
  

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Tour Coordinator there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

• High School Diploma or equivalent
• AA/AS or BS/BA degree (Preferred)
• Minimum 1 year of experience as Tour Assistant or equivalent travel agency experience (2-3 years preferred)
• 1- year experience with GDS (Galileo preferred)
• Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
• Intermediate proficiency in Microsoft Suite
• Strong verbal and written communication skills
• Must be organized and detail oriented
• Ability to work independently or within a team environment
• Ability to accept instructions or directions and see through to completion
• Ability to multitask
  
  
  

The Where and When

This is a full-time role (40 hours per week) based in our Orlando or NYC office. This position is required to report into the office 5 days a week. We ask that only applicants willing to work out of the office apply!

You will report into the Team Lead, who is based in Orlando or NYC. There are other regional teams based in Singapore, UK and Australia that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

• Competitive salary DOE
• Wellness/EAP program
• Employee discounts
  
  
  

We are also committed to offering an equal opportunity for all employees and applicants.

Please make sure you’re eligible to work in the USA!