IT Program Manager

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our team as an IT Program Manager.

The IT Program Manager should be focused on end to end delivery of IT initiatives. This individual will work with the stakeholders, manage the workstreams and report progress, risks and issues. The IT Program Manager should be able to manage cross functional projects, develop run guides in coordination with the project teams/end-users and ensure delivery and operational readiness of business

To be successful in this role, an IT Program Manager must be a team player, collaborate with product teams, development, software support and change readiness teams with a positive demeanor to multi-task, lead teams/projects while being detail orientated and well organized.

IT Implementation Program Manager Responsibilities:

• Collaborate with the TAG technology teams, stakeholders and vendors to create and deliver company needs in an effective and streamlined manner.
• Maintain role as a trusted advisor to the business & stakeholder management. Lead meetings, assess risk and mitigation plans.
• Help evolve the delivery office operating model to build SOP’s for effective project managers, product managers and outcome oriented delivery
• Contribute and manage the development of new project processes.
• Manage IT project progress, recommend and implement changes where necessary.
• Maintain a good working knowledge of assigned components within projects.
• Create & maintain workflows, dashboards, automations, etc. within our project management systems.
• Develop flowcharts, graphs, etc. utilizing diagramming applications.
• Create, maintain and comply with processes and Standard Operating Procedure documents.
• Coach, train and mentor peers on departmental processes.
• Work independently and make sound technical/business decisions with and without guidance.
• Configure and troubleshoot centralized paperless faxing applications.
• Maintain team workspace pages.

Requirements:

• Must have Bachelor’s degree or 10 years of experience in an IT Program/Project management role.
• Proficiency in Monday.com, ServiceNow, Workday and Microsoft Office desired. Experience with RightFax, Lucidchart, Confluence and Smartsheet beneficial.
• Leadership & core project management skills for managing projects, teams and logistics.
• Advanced computer skills and knowledge of varying operating systems and service desk administration.
• Strong written and verbal communication skills to coordinate with team members, stakeholders and vendors. Document writing and training skills beneficial.
• Strong problem-solving and analytical skills and experience in leading PMO/ Delivery Organizations
• Organization and time management skills with a focus on efficiency.

• This role is onsite 4 days/week in our Chicago office (Fulton Market District)
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match