What are the responsibilities and job description for the Marketing Tech & SaaS Implementation Specialist position at TAG Digital Marketing?
We are seeking an experienced and self-driven Implementation Specialist to join our marketing team. We offer a flexible, fun work environment with a generous PTO policy and incentive bonuses. As an implementation specialist at our company, your main job duties will be to assist with the installation and customization of software as a service (SaaS) systems. This role with need to utilize API's, custom built software, and commercially available software in service of our clients. Full-time positions available with opportunity for advancement. This position is currently a remote position, open to US residents. Your role will be extremely important for customers success, satisfaction and, ultimately, retention.
Responsibilities:
- Ability to implement API's from multiple technologies and languages
- Understanding of RESTful API and/or JSON API
- Communicate with clients throughout the onboarding process with progress, questions, and approval of the software
- Complete testing and troubleshooting on all software integrations
- Educating clients on how their software works and providing training
- Promote best practices in implementation and software used
- Collaborate with cross-functional teams
- Keep abreast with new trends in digital technology
- Communicate with team and management on project development, timelines, and results as needed
- Provide pre-sale demonstrations and marketing materials for software integrations
- Provides post-sale and onboarding customer support for integrations
Qualifications:
- 5 years experience as an implementation specialist or related field
- Previous experience working with RESTful API, JSON API, Formidable Forms are preferred
- Strong problem solving and critical thinking skills
- Strong attention to detail
- Ability to prioritize and multitask
- Exceptional communication and customer service skills
- Good time-management skills
- Sense of ownership and pride in your performance and its impact on company’s success
Our core services include Search Engine Marketing (SEM), Digital Advertising, Website Design and Development, Content Creation, Analytics, Conversion Optimization, Social Media Management, and Lead Nurturing. At TAG, we pride ourselves on crafting and managing customized digital marketing strategies that drive measurable results and maximize ROI for our clients.
We partner with businesses of all sizes, from Fortune 500 companies and national franchises to ambitious small business owners, offering tailored solutions to meet unique goals and challenges. Whether it’s scaling a national campaign or amplifying local presence, TAG is committed to driving success for our clients through innovation, expertise, and collaboration.
Salary : $50,000 - $65,000