What are the responsibilities and job description for the Estimator - Collision Repair position at TAG Auto Group?
Our team is expanding, and we are looking for an experienced Estimator to join our team.
What does joining our team offer?
A unique blend of independence, excitement, growth opportunities, and a supportive work culture. We are an employee-centric team and we want you to join us!
What do our Estimators do?
As our Estimator / Repair Planner you will be responsible for the customer and vehicle from keys to keys. You will be responsible for writing the estimate, building the repair plan right next to the technicians and ensuring that all parts are ordered, and the schedule is being maintained.
What You'll Do
Customer Intake & Assessment
What You Bring
What does joining our team offer?
A unique blend of independence, excitement, growth opportunities, and a supportive work culture. We are an employee-centric team and we want you to join us!
What do our Estimators do?
As our Estimator / Repair Planner you will be responsible for the customer and vehicle from keys to keys. You will be responsible for writing the estimate, building the repair plan right next to the technicians and ensuring that all parts are ordered, and the schedule is being maintained.
What You'll Do
Customer Intake & Assessment
- Greet customers, conduct thorough walkarounds, and set realistic repair timeline expectations
- Complete authorization paperwork and verify customer and insurance information
- Document damage to standard: VIN, odometer, damage points, and pre-existing conditions
- Identify visible and hidden damage, distinguish structural from cosmetic, and flag safety system components (airbags, sensors, cameras)
- Oversee disassembly and ensure complete teardown before the plan is finalized
- Research and incorporate OEM repair procedures, including ADAS calibration requirements, aluminum and exotic material considerations, and EV safety protocols
- Build complete repair plans in CCC One — parts specifications, R&I and R&R operations, sublet, paint and refinish materials, and labor times
- Evaluate frame and unibody damage and update the assessment as teardown progresses
- Order parts and verify availability, lead times, and accuracy against the repair plan
- Apply OEM/aftermarket/recycled guidelines and manage backorders and vendor communication
- Build production schedules that align with parts delivery and shop capacity
- Track repair milestones daily, identify bottlenecks early, and escalate parts and production conflicts to the GM
- Serve as primary point of contact with carriers; meet DRP requirements and documentation standards
- Write and justify supplements, submit them, and track approvals
- Manage deductibles, insurance checks, and EFT payments
- Confirm post-repair diagnostic scans and complete quality inspection against the repair plan
- Walk the customer through completed repairs, warranty terms, and care instructions
What You Bring
- 3 years of collision estimating or repair planning experience
- Advanced working knowledge of collision repair processes, including repair-vs-replace decisions, R&I/R&R operations, and labor time guides
- Demonstrated proficiency writing complete repair plans in CCC One — not just familiarity with the system
- Experience researching and applying OEM repair procedures
- Working understanding of ADAS calibration requirements and post-repair scanning
- Experience writing and defending supplements to insurance carriers
- Valid driver's license and an insurable driving record
- Strong written and verbal communication — you can explain a supplement to a customer and hold a line item with an adjuster
- Ability to manage a full pipeline of vehicles simultaneously in a high-volume shop
- Ability to do consistent physical activity reach below and above shoulder level, kneeling, bending, and squatting, and lift objects over 50lbs
- We have positions open across all of the Tom & Ed's locations**