Product Support Engineer

We have an outstanding Contract position for a Product Support Engineer to join a leading Company located in the Wall Township, NJ surrounding area.

Pay Rate: $45 - $50

Within the Customer Support and Services (CSS) department, the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products. As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office. You are responsible for customer satisfaction at the technical level, the proper functioning of our products, and the reporting of in-service events related to flight safety. You are responsible for all products across a portfolio of commercial platforms.

Responsibilities:

• Provide technical answers to questions from external and internal customers
• Propose solutions to in-service problems in order to meet customer expectations
• Ensure technical follow-up of the problems identified by our customers
• Educate customers on good maintenance practices for our products
• Lead and participate in technical reviews at customers' sites and/or conferences
• Support the teams for technical matters (validation of technical warranties, in-service behavior, identification of induced damage, etc) and for their customer visits (provide information, train on technical subjects, participate in reviews)
• Carry out interventions at customers' sites
• Present the technical behavior of systems in service
• Train on the use of the products in conjunction with the training team and maintenance technicians
• Identify, quantify, and report major technical problems, and participate in their resolution with the design offices
• Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation, as well as the overall problems of the fleet
• Lead the expertise of new damage cases, work on the identification of root causes, and potential solutions
• Carry out feedback analyses and support the operational reliability calculations of the products, then alert and initiate the necessary actions with the sustaining, design office, and program teams
• Collect in-service behavior information from customers
• Collaborate in the definition of improvement plans for design changes
• Participate in the development and monitoring of solutions
• Participate in the definition of acceptable damage criteria and product return to service studies
• Be the pilot of the after-sales department for the implementation of technical modifications to products in service
• Participate in in-service product improvement plans
• Pilot cross-functional teams responsible for supporting sales and repairs of evolving products
• Validate and prioritize maintenance technical documentation update needs
• Provide feedback
• Share support requirements and feedback with internal development and support teams
• Contribute to product improvement
• Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in the development of maintainability plans for new products
• Take action for flight safety
• Report and analyze topics related to the safety of operations in compliance with deadlines
• Bring technical expertise to customers to investigate root causes
• Participate in the causal analysis, the 8D process, and implement changes

Basic Hiring Criteria:

• Bachelor's or Master's Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or equivalent combination of education and experience
• Engineering degree and/or experience in mechanics, especially pneumatics
• Minimum 5 years of experience in engineering or repair position related to commercial and/or general aviation is required: design engineering, or sustaining, or technical support, service engineering, training
• Ability to work on several issues in parallel
• Ability to work in a team
• Ability to read, analyze, and interpret engineering drawings, specifications, charts, wiring diagrams, schematics, and assembly/test procedures
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to solve complex technical problems and possess a strong ownership and drive to bring issues to a close
• Ability to work unsupervised in a highly dynamic environment
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information to management, public groups, and/or top management
• Ability to lead a technical meeting
• Ability to give technical presentations to customers