Deskside Support Technician

We have an outstanding Contract to Hire position for a Deskside Support Technician to join a leading Company located in the Washington, DC surrounding area.Pay Rate: $44.01**US Citizenship is required.****Candidate must possess an Active Secret Security Clearance.**We are looking for a Deskside Support Technician to support the customer program in Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.The types of work a candidate for these positions should expect to perform include, but aren't limited to, the following:Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user baseBreak/Fix support for government-provided end-user computer devices, such as replacing hard drives or batteries that failInstallation of specialty software that is not already packaged in SCCMRemoval of devices from the network as directed by SecurityAssess issues and diagnose problems with printersInstall printer tonerA key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple buildings in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices. Due to the critical importance of the work done in these offices, a timely and professional response to all incidents and service requests must be achieved. This 'white glove' service may sometimes require after-hours support to be provided.If this sounds like the kind of environment where you can thrive, keep reading!All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment is a must!Basic Hiring Criteria:High School diploma with 5 years of prior relevant experienceCustomer service-focused attitudeCurrent Secret clearance with the ability to maintain a Secret clearancePast experience providing IT (Tier II) support in a Windows office environmentExcellent written and verbal communication skillsUse of an ITSM ticketing systemDesired Qualifications:Past experience with Department of Justice componentsBenefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.Military connected talent encouraged to apply.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Salary : $44